From 1 May 2013, the Office of the Ombudsman is empowered to examine complaints arising from any action taken by or on behalf the University in the performance of adminstrative functions. A complainant must generally exhaust the University's internal complaints procedures before having recourse to the Ombudsman. Should you then wish to, you can make a complaint to the Ombudsman.
If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.
Contact details are as follows:
Ombudsman for Children’s Office
52-56 Great Strand St
Free Phone: 1800 20 20 40
Further information can be found on the University's Child Protection Website.