Dr. William Golden

B.Comm. M.B.S. Ph.D. Lecturer in Information Systems
Email:	Willie.Golden nuigalway.ie
Web:	http://www.is.nuigalway.ie/wgolden/
Phone:	353 (0)91 493139
Fax:	353 (0)91 494565
Office Location:	Room 350 Top Floor, Cairnes Building

Teaching Areas

• Business Information Systems
• Electronic Commerce
• IS Research Methods

Research Interests

• Electronic Commerce
• Business Information Systems
• Flexibility in information systems
• Innovation and Information Systems
• Inter-organisational information systems
• E-Government

Recent Publications

Journal Publications

Hughes, M. & Golden, W. (forthcoming) Achieving Business Process Change in the Public Sector: Revolution or Evolution? Electronic Government.

Hughes, M., Scott, M. & Golden, W. (forthcoming) The role of Business Process Redesign in creating E-Government in Ireland. Business Process Management Journal.

Golden, W. & Powell, P. (forthcoming) Inter-Organisational Information Systems as Enablers of Organisational Flexibility. Technology Analysis and Strategic Management Journal.

Scott, M., Golden, W. & Hughes, M. (2004) Cyber Retailing: Lessons Learnt from Irelands Top 25 Retailers. Irish Marketing Review. 16(1), 15-24.

Hughes, M., Golden, W. & Powell, P. (2003) Inter-Organisational ICT Systems: The Way to Innovative Practice for SMEs? Journal of Small Business and Enterprise Development. 10(3), 277-286.

Golden, W. & Hughes, M. (2003) On-Line Retailing What Drives Success? Evidence from Ireland. Journal of End User Computing. 15(3), 32-44.

Golden, W., Hughes, M. & Scott, M. (2003) Implementing E-Government in Ireland: A Roadmap for Success. Journal of Electronic Commerce in Organisations. 1(4), 17-33.

Acton, T. & Golden, W. (2003) Measuring Usability in User Interfaces: A Case of Divergent Metrics. Interfaces. (55) Summer, 8-11.

Acton, T. & Golden, W. (2003) Training the knowledge worker: a descriptive study of training practices in Irish software companies. Journal of European Industrial Training. 27(2-4) Spring, 137-146. ISSN 0309-0590.

Acton, T. & Golden, W. (2002) Transparent interfaces on small screen devices: usable or not? Journal of Doing Business Across Borders. 1(2) November, 113-127. ISSN 1446-7933.

Powell, P., Loebbecke, C. & Golden, W. (2000) Business flexibility from decision support systems. Journal of Decision Systems. 9(2), 121-136.

Golden, W. & Powell, P. (2000) Towards a definition of flexibility: in search of the Holy Grail? Omega, The International Journal of Management Science. 28, 373-384.

Golden, W. & Powell, P. (1999) Exploring Inter-organizational Systems and Flexibility in Ireland: A Case of Two Value Chains. International Journal of Agile Management Systems. 1(3), 169-176.

Finnegan, P., Golden, W. & Murphy, D. (1998) Implementing Electronic Data Interchange: A non-technological perspective. International Journal of Electronic Commerce. 4(2), 27-41.

Books

Murphy, C., Currie, J., Fahy, M. & Golden, W. (1995) Deciding the Future: The Role of Management Accountants as Decision Support Personnel, CIMA IT Management Series. ISBN 1 874784 34 5.

Book Chapters

Hughes, M. & Golden, W. (2004) Knowing how Intranets enable Knowledge Work: An Exploratory Study in Public Health Care. In Wickramasinghe, N. et al. (eds), Creating Knowledge Based Health Care Organisations, pp. 222-234. Idea Group Inc.

Golden, W., Hughes, M. & Gallagher, P. (2003) On-Line Retailing: An Investigation into the Success Factors. In Viborg Andersen, K. et al. (eds), Seeking Success in E-Business: A Multidisciplinary Approach, pp. 421-436. Kluwer Academic Publishers, Dordrecht, The Netherlands. ISBN 1-4020-74506.

Golden, W., Hughes, M. & Ruane, L. (2003) Traits of Successfully e-enabled Irish SMEs. In Al-Qirim, N. & Corbitt, B. (eds), Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues, and Implications, pp. 165-179. IDEA Group, Hershey PA. ISBN 1-59140-263-8.

Finnegan, P. & Golden, W. (1999) Electronic Commerce: Extending the Enterprise. In Adam, F. & Murphy, C. (eds), Issues in Information Systems. Blackhall Publishing, London. ISBN 1901657469.

Loebbecke, C., Powell, P., Finnegan, P. & Golden, W. (1997) IOS as a backbone for organizational DSS: scope, impact, examples. In Humphreys, P. (ed), Decisional support in organisational transformation, pp. 176-199. Chapman and Hall, London.

Conference Proceedings

Scott, M., Golden, W. & Hughes, M. (2004) Implementation Strategies for E-Government: A Stakeholder Analysis Approach. In Proceedings of 12th European Conference on Information Systems (ECIS), Turku, Finland, June 14-16.

Hughes, M., Powell, P., Panteli, N. & Golden, W. (2004) Risk Mitigation and Risk Absorption in IOS: A Proposed Investigative Study. In Proceedings of 12th European Conference on Information Systems (ECIS), Turku, Finland, June 14-16.

Hughes, M., Golden, W. & Scott, M. (2003) The Role of Process Evolution in Achieving Citizen Centred e-Government. In Proceedings of 8th Americas Conference on Information Systems (AMCIS), Tampa, FL, USA, August 4-6.

Golden, W., Higgins, E., Hughes, M. & Flynn, S. (2003) The Internet, A Creator of Electronic Markets for Airline Tickets? In Acton, T. & Swatman, P. (eds), Proceedings of Collaborative Electronic Commerce Technology and Research (CollECTeR) Conference, Galway, Ireland, June 24, pp. 204-213.

Golden, W. & Hughes, M. (2003) Satellite Ireland: An Investigation of the outcomes from a government sponsored broadband trial. In Wigand, R. T. et al. (eds), Proceedings of 16th Bled Electronic Commerce Conference, Bled, Slovenia, June 9-11, pp. 383-390.

Golden, W., Higgins, E., Hughes, M. & Flynn, S. (2003) Airline Web Sites: Moving From Electronic Markets to Sole Suppliers. In Proceedings of 6th Irish Academy of Management Conference, Dublin, Ireland, September 1-2.

Brown, J. P. & Golden, W. (2003) The Omnipresence Of Virtual Teams. In Proceedings of 6th Irish Academy of Management Conference, Dublin, Ireland, September 1-2.

Acton, T. & Golden, W. (2003) Active Screen Space Maximisation on Small Devices. In Acton, T. & Swatman, P. (eds), Proceedings of Collaborative Electronic Commerce Technology and Research (CollECTeR) Conference, Galway, Ireland, June 24, pp. 132-143.

Acton, T. & Golden, W. (2003) Measuring User Interface Usability: How Different Metrics Differ. In Cairncross, S. et al. (eds), Proceedings of 6th HCI Educators Workshop: Effective Teaching and Training in HCI, Napier University, Edinburgh, Scotland, March 31-April 2, pp. 8-11. Learning and Teaching Support Network - Information and Computer Sciences. ISBN 0-9541927-2-9.

Hughes, M., Golden, W. & Scott, M. (2002) Connecting the Citizen: The Case of the Irish Governments' Online Service Provision. In Remenyi, D. (ed), Proceedings of 2nd European Conference on Electronic Government, Oxford, UK, October 1-2.

Hughes, M., Golden, W. & Scott, M. (2002) E-tailing in Ireland: a review of Ireland's top 25 retailers. In O'Toole, T. et al. (eds), Proceedings of 5th Irish Academy of Management Conference, Waterford, Ireland, September 5-6, pp. 50-51 (Abstract).

Hughes, M., Golden, W. & Lawlor, J. (2002) ICT: A source of productivity for small business? In O'Toole, T. et al. (eds), Proceedings of 5th Irish Academy of Management Conference, Waterford, Ireland, September 5-6.

Hughes, M. & Golden, W. (2002) Clicks and Bricks - Reaching the Irish Diaspora. In O'Toole, T. et al. (eds), Proceedings of 5th Irish Academy of Management Conference, Waterford, Ireland, September 5-6, pp. 35-36 (Abstract).

Hughes, M. & Golden, W. (2002) Inter-Organisational ICT Systems: The Way to Innovative Practice for SMEs? In Business Innovation in the Knowledge Economy, IBM, Coventry, UK, June 12.

Golden, W., Hughes, M. & Lawlor, J. (2002) ICT: a source of productivity for small business? In O'Toole, T. et al. (eds), Proceedings of 5th Irish Academy of Management Conference, Waterford, Ireland, September 6-7, pp. 72-73 (Abstract).

Golden, W., Hughes, M. & Ruane, L. (2002) Successfully e-enabled SME's - what have they got in common? In Loebbecke, C. et al. (eds), Proceedings of 15th Bled Electronic Commerce Conference, Bled, Slovenia, June 17-19, Vol. 1, pp. 552-566.

Acton, T., Golden, W. & Scott, M. (2002) Training the knowledge worker: A descriptive study of training practices in Irish software companies. In O'Toole, T. et al. (eds), Proceedings of 5th Irish Academy of Management Conference, Waterford, Ireland, September 5-6, pp. 172-173 (Abstract).

Acton, T. & Golden, W. (2002) An investigation into the use of a transparent user interface for 3rd generation mobile phones. In Swatman, P. (ed), Proceedings of Collaborative Electronic Commerce Technology and Research (CollECTeR) Conference, Toulouse, France, April, pp. 107-122.

Acton, T. & Golden, W. (2002) Training: the way to retain valuable IT employees? In Cohen, E. (ed), Proceedings of the Informing Science IT Education Conference, University College Cork, Ireland, June 19-21, pp. 1-12. ISBN 1535-0703.

Hughes, M. & Golden, W. (2001) Intranet technology as an enabler of BPR: An exploratory study in public healthcare. In Smithson, S. et al. (eds), Proceedings of 9th European Conference on Information Systems (ECIS), Bled, Slovenia, June 27-29, Vol. 2, pp. 1149-1158.

Hughes, M. & Golden, W. (2001) Creating e-Based Processes in a Public Sector Organisation. In Remenyi, D. (ed), Proceedings of 1st European Conference on e-Government, Trinity College, Dublin,, September 27-28, Vol. 1, pp. 133-142.

Golden, W. & Hughes, M. (2001) Electronic Money: A Payment Mechanism Of The Future, The Irish Experience. In Proceedings of 4th Irish Academy of Management Conference, Magee College, Derry, Ireland, September 6-7.

Golden, W. & Hughes, M. (2001) Business Process Reengineeering Using Intranets: A New Beginning? In O'Keefe, B. et al. (eds), Proceedings of 14th Electronic Commerce Conference, Bled, Slovenia, June 25-26, Vol. 1, pp. 646-657.

Golden, W. & Griffin, M. (2000) The World Wide Web: Saviour of Small Firms? In Proceedings of the 13th International Bled Electronic Commerce Conference, Bled, Slovenia, June 19-21, pp. 495-509.

Golden, W. & Powell, P. (1997) Inter-organisational information systems and the gains from organisational flexibility. In Galliers, R. et al. (eds), Proceedings of 5th European Conference on Information Systems (ECIS), Cork, Ireland, Vol. 1, pp. 266-280. ISBN 1-86076-952-7.

Finnegan, P., Golden, W. & Murphy, D. (1997) Non-technical success factors in EDI implementation. In Proceedings of 10th International Conference on Electronic Commerce, Bled, Slovenia, pp. 403-420. ISBN 961-232-008-X.

Golden, W. & Powell, P. (1996) The Effects of Inter-Organisational Information Systems on Feasibility. In Coelho, J. D. et al. (eds), Proceedings of 4th European Conference on Information Systems (ECIS), Lisbon, Portugal, Vol. II, pp. 1133-1142. ISBN 972-8093-12-8.

Golden, W. & O'Flaherty, C. (1996) Information Technology Investment Appraisal in Irish Organisations. In Coelho, J. D. et al. (eds), Proceedings of 4th European Conference on Information Systems (ECIS), Lisbon, Portugal, Vol. I, pp. 283-296. ISBN 972-8093-12-8.

Golden, W. (1996) Electronic Commerce at Work: Kennys Bookshop & Art Galleries, Galway, Ireland. In Proceedings of 9th International Conference on EDI-IOS: Electronic Commerce for Trade Efficiency and Effectiveness, Bled, Slovenia, June 10-12.

Golden, W. & Finnegan, P. (1995) Key Success Factors for Late Adopters of Inter-organisational Systems: a non-technical perspective from Irish organisations. In Proceedings of 29th Hawaii International Conference on System Sciences (HICSS), Maui, Hawaii, USA, Vol. IV, pp. 377-386.

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