Key information

‌  Scroll down for answers to your FAQs

Semester dates: 

See full list of semester 1 and expected semester 2 dates here.

What teaching will take place on campus?

Due to Level 5 measures in the National Framework for Living with COVID-19 being applied nationally, only lab-based and practical tuition may take place on campus. All other teaching is online for the remainder of Semester 1. Staff on your programme have updated your timetable in light of these changes. Look out for more details in your student email or on Blackboard.

What campus services are open?

Updated 13 October 2020

For an updated list of services currently on campus, visit the Returning to Campus section of the Alerts website.

      • Clubs and Societies: Sadly, public health measures have meant that our planned return to Club and Society activities on campus cannot now go ahead. We are working to replace some of these on-campus activities with online and virtual events for Semester 1. Visit the Clubs and Societies websites for current event listings.

You can access the following services but please take note of any access restrictions or booking requirements.

        • University Library: Under Level 5 restrictions the James Hardiman Library can remain open and will continue to follow public health guidelines with access restrictions and protocols in place to make sure it is safe for staff and users. Opening Hours: Monday to Friday, 8.30am - 8pm, Saturdays 8.30am - 5.30pm and Sundays 10am-5.30pm. Scheduled access to the Library will continue so please be aware that you must book your seat in advance. You can find further details of services and of the booking process, on the Library website.

        • University Sports Centre: Unfortunately the Sports Centre, including our Swimming Pool and Gyms, have temporarily closed in response to the Government decision to move to Level 5 nationally. Kingfisher Club will continue to provide our members with live stream classes on our app.
        • University Mail Centre: University staff are asked to deliver and collect their mail directly from the Mail Centre between 9am-1pm Monday to Friday. Find out more about COVID-19 precautions at the Mail Centre here.
        • University Crèche: Spraoi ELC continues to provide a childcare service in the University Crèche. Find more information and contact details at: www.nuigalway.ie/creche
        • Restaurants and cafés on campus: The following restaurants and cafés will remain open for take away service. 

--------- Stem café (in the Clinical Sciences Institute): OPEN Monday - Friday, 8.30am - 3.30pm

--------- SULT (South Campus): OPEN Monday - Friday, 9.30am - 5.30pm

        • Retail units on campus: Our campus retailers are assessing the impact of the Government's enhanced public health protection measures for higher education institutions (announced 25 September) and, as a result, most retail units on campus are currently closed until further notice. Exceptions include:

--------- SU Shop: OPEN Monday - Friday, 8.30am - 5.30pm

--------- MediaLinn (print and stationery): OPEN Monday – Thursday, 9am - 5pm (9am - 4pm on Fridays)

--------- University Bookshop: OPEN Monday – Friday, 10am – 1pm
Online book service: O’Mahonys, who operate the campus bookstore, have created a bespoke webpage listing NUI Galway recommended text books. Orders can now be placed at: www.omahonys.ie/nuig. Due to the limited space in the campus bookstore, a maximum of two customers are permitted at any one time. We therefore recommend that you ruse the online platform to browse and purchase books. Queries? Please email Clare Duddy: nuig@omahonys.ie

--------- Pharmacy: The on-campus pharmacy is OPEN Monday – Friday, 9.30am – 5pm. A free local prescription delivery service is available to NUI Galway students through Matt O'Flaherty's Eyre Square pharmacy. The contact details are mattoflahertys.eyresq@healthmail.ie and (091) 563526.

How much will I be on campus?

This depends on the nature of your programme.

If your programme has a lot of lab-based and practical tuition (like in Science, Engineering, Nursing, Medicine and Health Sciences), you will have regular on-campus tuition in Semester 1.

If your programme does not include lab-based and practical tuition, you can expect  all of your teaching to be online until further notice.

We are dissapointed that we could not return to more on-campus teaching on 28 September as planned. But rest assured, once the restrictions on teaching on campus are lifted, our campus will be safe and ready for your return.

How do I get a Student ID Card / Replacement Student ID card?

By now you should have all received a valid Student ID in the post. Your card was posted to your home address (*term address if home address is outside Ireland, please ensure you have a term address added). Find out more

Replacement ID cardStudents who lose their cards etc. can submit the request online via our online ID card reprint form and the card will be posted back as soon as possible. Find out more

 

Where can I find my timetable?

Our Schools have adapted teaching and learning timetables in light of the Enhanced Public Health Protection Measures for Higher Education announced by the Government on 25 September 2020.

Look out for updates to your programme timetables on Blackboard / in emails from your School.

What if I can’t travel to a lab due to a close contact, can’t travel etc.? 

We must all make our health and wellbeing a priority at this time. Students may find that they cannot attend classes for short periods due to a range of reasons – they have COVID-19 symptoms, they are scheduled for a COVID-19 test, they are awaiting test results, they are restricting their movements, etc. If that is the case and you will miss a small number of teaching sessions, please let your Programme Co-ordinator know of your absence by emailing them, and stay up-to-date on online lectures and notes on Blackboard. Your Programme Co-ordinator will work with you to find a way of making up for the work you missed in the lab session. You will find a list of programme coordinators at www.nuigalway.ie/alert. If you need to stay off campus for a longer

Beyond the classroom, will there be opportunities throughout the semester for limited, safe, in-person student-teacher interactions?

In general, students are finding that the move to online lectures and tutorials is resulting in more interaction between students and lecturers than might normally happen on campus so hopefully you are already getting plenty of opportunities to interact with your lecturers online. Unfortunately, due to public health restrictions, we are unable to schedule tutorials or the normal lecturer office hours on campus this semester but all of these activities – small group teaching, tutorials, access to academic staff – will take place online throughout the semester. Contact your Programme Co-ordinator or your individual lecturers to book a virtual appointment. You will find a list of programme coordinators at www.nuigalway.ie/alert.

Will conferring (graduation) ceremonies take place on campus or online?

Due to the ongoing limits on congregation on campus (and across the country), our Winter Conferring ceremonies will take place virtually. Our Conferring team will be in contact with graduands shortly with information on dates and how to take part.

Graduation is a huge milestone in our students’ lives, made all the more significant by the challenges they faced in completing the final semester of their studies. We are disappointed that we cannot celebrate with our new graduates on campus, but we look forward to marking their achievement online and sharing in the good wishes from friends and family. To see what a virtual conferring ceremony looks like, take a look back at our School of Medicine Conferring in April and our Summer Virtual Conferring in June.

How do I get forms stamped? For example, Child Benefit forms.

The Student Registry Helpdesk can stamp and complete a range of forms electronically, including:

  • Medical card application forms
  • Jobseeker’s Allowance
  • Jobseeker’s Benefit
  • Back to Education Allowance
  • Disability Allowance
  • Carer’s Allowance
  • Child Benefit
  • Pension-related
  • Family Income Supplement
  • TUSLA

Please scan and email the form to askregistry@nuigalway.ieFind out more 

Registration statements, Students can retrieve the official online registration statement from their online registration account. Find out more
 
 
 

How quickly can I expect a response from Student Registry Helpdesk? 

Average response time is three working days, as the Student Registry Helpdesk is currently dealing with a high volume of emails and service requests.

Fees: Is there a reduction in fees if a lot of activity is moving online?

NUI Galway is committed to providing a world-class educational experience in the upcoming academic year. We are determined that our students will graduate with a degree of the highest standard, and will enjoy a student experience that is as supportive as we can make it to build new relationships and develop their talents. The University is focused on delivering a high quality educational and social experience for our communities on campus or online as required, and we do not intend to reduce fees in the forthcoming academic year. We will continue to provide information in as timely a manner as possible to inform your decision-making. We ask for patience as we all continue to navigate through these unprecedented times together.