IT Assistance:

How do I access the University's IT Services remotely?

You can access the following University IT Services off-campus by using your Campus Account credentials.  

Please note that some discipline-specific software may not be available from off-campus, so you should liaise with your module and programme coordinators to understand what options or alternatives may be available.

Where can I get help with a specific IT Support query?

The ISS Service Desk can help you if you have a query or issue in relation to IT Services.  Log a ticket at https://servicedesk.nuigalway.ie or email servicedesk@nuigalway.ie

What are the IT tips when preparing for remote learning and online exams?

Check Your Device:

  • You will need a computer or laptop device – don’t attempt to access or complete an online exam on a mobile phone.
  • If you are using a laptop, ensure it is plugged in or if that is not possible have it fully charged.
  • Do not wait until the last minute to check your device before you take your exams; if you experience technical problems they may take time to be resolved.
  • Make sure your computer is as up-to-date and stable as possible. This means making sure you are regularly running your software updates so that you don’t need to run or accept updates on the day of the exam
  • Ensure your browser is up-to-date and you have all software updates. Chrome or Firefox tend to be the most compatible with Blackboard.
  • Close all windows/applications on the computer (including chat programs) and then launch a new window to login to Blackboard prior to your exam.
  • Ensure you have any specific software required for your exam.
  • Disable Pop-up Blockers as these may affect tests in Blackboard.

 

Remote Learning: 

Are there tips for remote learning?

Some helpful advice has been provided by the Centre for Excellence in Learning and Teaching (CELT) at the following links:

 

Blackboard Learn

This video provides an overview to students of tests in Blackboard Learn.

https://tips.nuigalway.ie/m/85608/l/1223576-giving-guidance-to-your-students