NEW Can I avail of the Academic Writing Centre's services during the University closure?

The Academic Writing Centre will be open for one-on-one appointments from 15 October 2020 - see here for more information.

Can I access campus?

The University is closed until further notice. Consistent with current public health protocols and priorities, campuses will be accessible only to those who are doing agreed HSE-related work and supporting the HSE in its COVID-19-specific work. This is a critical time to combat the spread of COVID-19: all members of our university community are urged to comply with public health protocols and advice at this time. Necessary access will also be provided for those supporting our students and others in University Student Accommodation and in support services required to facilitate that work and maintain a secure and safe campus to the extent possible.

How do I access the University's IT Services remotely?

You can access the following University IT Services off-campus by using your Campus Account credentials.  

Please note that some discipline-specific software may not be available from off-campus, so you should liaise with your module and programme coordinators to understand what options or alternatives may be available.

Where can I get help with a specific IT Support query?

The ISS Service Desk can help you if you have a query or issue in relation to IT Services.  Log a ticket at https://servicedesk.nuigalway.ie or email servicedesk@nuigalway.ie

What are the IT tips when preparing for remote learning and online exams?

Check Your Device:

  • You will need a computer or laptop device – don’t attempt to access or complete an online exam on a mobile phone.
  • If you are using a laptop, ensure it is plugged in or if that is not possible have it fully charged.
  • Do not wait until the last minute to check your device before you take your exams; if you experience technical problems they may take time to be resolved.
  • Make sure your computer is as up-to-date and stable as possible. This means making sure you are regularly running your software updates so that you don’t need to run or accept updates on the day of the exam
  • Ensure your browser is up-to-date and you have all software updates. Chrome or Firefox tend to be the most compatible with Blackboard.
  • Close all windows/applications on the computer (including chat programs) and then launch a new window to login to Blackboard prior to your exam.
  • Ensure you have any specific software required for your exam.
  • Disable Pop-up Blockers as these may affect tests in Blackboard.

Check Your Internet Connection

  • Make sure you are using a reliable internet connection – ideally a wired connection.
  • If using Wi-Fi ensure you are in an area of your home with the strongest signal.
  • Reduce the Wi-Fi usage in your home while taking your exam.
  • Test your internet connectivity in advance of your exam.
  • Test your access to the Blackboard and the assessment page.
  • Check out the ISS webpage on IT Advice for Students taking Online Exams for further advice (opens in a new window).

How do I access Library services?

The James Hardiman Library is open Monday-Friday, 09:00-17:00.
Note: In order to study in the Library you must reserve a seat to gain access and you will need to wear a face covering at all times.  Seats can be reserved using this link: Reserve a Seat.  More information is available here.

Library staff are working behind the scenes and are available to answer your queries and assist with any aspect of your study, teaching, or research.  Email library@nuigalway.ie and we will get back to you as soon as possible.

The following services have been introduced to provide access to books, digital scans and archive materials as follows:

  • Click and Collect: This service enables registered staff and students to order printed books for collection at a point outside the Library building. More info here.
  • Scan and Deliver: This facilitates ordering of digital copies of certain printed materials as described here.
  • Archives and Special Collections: The Library is opening the Archives and Special Collections Reading Room on a limited basis to facilitate access by appointment to material from these collections. Further details here.

Students and staff can find details of available services here or email library@nuigalway.ie 

Are there tips for remote learning?

Some helpful advice has been provided by the Centre for Excellence in Learning and Teaching (CELT) at the following links:

What steps are the University taking to ensure the integrity of assessments?

All NUI Galway students will be asked to self-certify that they are complying with the rules in online assessments by signing a disclaimer statement at the start of each online exam. NUI Galway reserves the right to follow-up with a student by interview if there was any concern in relation to the integrity of the exam process.

You are expected to adhere to the highest standards of integrity and honesty when completing assessments at NUI Galway. Module Leaders reserve the right to follow up with a student by interview if there is any concern in relation to the integrity of the assessment. Any irregularities of conduct may be reported to the Exam Security Group as provided for in ‘QA230* - Procedures for Dealing with Breaches of Examination Regulations (Emergency revision).

Please be assured that our primary concern is to maintain the integrity and rigour of the examinations process, and the alternative assessments provided for each module will reflect appropriately the same level of effort required for traditional exams based in exam halls. The quality of your NUI Galway degree is paramount and will not be affected by an alternative mode of assessment.

Where can I access further details about student support services available during this time?

All support and guidance on online assessments, on technology-related queries and on general student supports is available at one central online hub: http://www.nuigalway.ie/student-life/student-support/