Leagan Gaeilge   Text Version   Display: Zoom (-) (+)   View ( Normal High contrast ) Printer Friendly  A to Z  Sitemap

How to get help On Blackboard issues

For staff

With problems logging in, account requests, or technical problems:

The Service Desk within Information Solutions and Services (ISS) can assist staff with any queries you may have relating to Blackboard. This may include providing support while logging in to Blackboard, or queries relating to your password or email address, etc. The Service Desk can also assist academic staff with any questions regarding accounts or passwords on Blackboard.

For staff looking for access to courses they teach, instructional help, or other problems: 

CELT can assist academic staff with any queries regarding how to use the full range of features available within Blackboard for teaching and learning purposes more effectively. We also run regular training courses, and also develop documentation to assist staff in this regard. Currently, CELT also assign lecturers access onto modules on which they are teaching, at the lecturer's request. Email contact is the best guarantee of a fast response to your query. When submitting an email to CELT, we would appreciate a contact number if you require any further assistance. Email address: blackboardnuigalway.ie

Information Required:-

In order to provide you with a swift response it will help us (and therefore you) if whenever you contact us with a Blackboard query you provide the following information:

• What the issue is (be as specific as possible)
• Whereabouts in the course the problem occurs - if possible please provide a list of instructions so that we may replicate the error.
• Any error message that occurs
• What course code is affected if applicable (e.g. 0910-MD123, 0910-1BR1 etc)
• If a student is affected who are they (full name, student number)
• If a colleague is affected who are they (full name, student number)
• Whether the issue is happening at home or on a work machine, or both.
• The version of your web browser (e.g. Internet Explorer 6)
• The version of your operating system (e.g. Windows XP Service Pack 2)

The more information you can provide, the quicker we can resolve the issue.

For students

With problems logging in, or technical problems:-

The Service Desk within Information Solutions and Services (ISS) can assist students with any queries you may have relating to Blackboard. This may include providing support while logging in to Blackboard, or queries relating to your password or email address, etc.

With registration problems:- 

If your students are unable to see courses when they log into Blackboard, they will need to check their registration statement to ensure they are correctly registered. If they are correctly registered and have fully selected their modules through the Online Registration System, they should speak with their lecturers to find out if Blackboard is being used as part of the course delivery of each module. If students are not registered, they will need to contact Admissions or the Student Contact Center on the ground floor of Áras Uí Chathail to proceed.

Further Information Regarding the Blackboard Service

The Blackboard software and server was initially introduced by CELT in 2003. It is currently managed as a joint venture between CELT, Information Solutions and Services (ISS), and Academic Records. CELT provides support to academic staff, with training, and also currently handles the assignment of staff on various Blackboard modules. The NUI Galway Blackboard system has been hosted externally since 2011, and Blackboard Hosted Services host, back-up and maintain the server. Information Solutions and Services (ISS) handle the creation of student Blackboard accounts and, as far as possible, their enrolment on the relevant courses within Blackboard, via the enrolments database. ISS are also involved with the integration of Blackboard with the Student Information System (Quercus Plus), and the creation of staff accounts.

    

• Disclaimer
• Privacy
• Copyright
• Accessibility