Blackboard Staff FAQ

• Q. I can't access any NUIG computer services (e.g. logging onto Computer Suites; accessing email, accessing Blackboard etc).

A. 1: 'CORE STAFF'

Staff must be registered as 'active' on the Human Resources database (called 'Core') before ISS grant access to these services, so please check with Human Resources to ascertain your status. Staff will gain access to these services 24 hours after they have been registered as 'Active' Core staff members.

A. 2: 'NON-CORE STAFF' (e.g. HSE staff not being paid by NUIG HR Department)

Non-core staff can apply for a 'T' account from ISS. Staff should apply to the ISS Service Desk (extn. 5777 email servicedesknuigalway.ie) with a letter from their HOD confirming their status and rationale for access to NUIG services as part of their teaching and learning brief.

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• Q. My password doesn't work on Blackboard.

A. ISS generate a single username and password for all services so please contact the User Support Services desk on extn. 5777 email: servicedesknuigalway.ie

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• Q.  Where can I learn more about Blackboard at NUIG Galway?

A. NUIG has an extensive Blackboard support website providing announcements, an overview of Blackboard; new user information; and training details at:  http://www.nuigalway.ie/blackboard

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• Q. How to... (Functionality, user guides, video walkthroughs)

A. Check out the NUIG Blackboard Help Page at
http://www.nuigalway.ie/blackboard

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• Q. What is the URL to access Blackboard?

A. http://nuigalway.blackboard.ie
NOTE: Blackboard can be accessed 24/7 from any Internet browser and is password protected.

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• Q. All other Blackboard enquiries

A. Please email blackboardnuigalway.ie

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