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Helpdesk/ Report a Fault/ Service Requests

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Helpdesk Enquiries:

Report a Fault / Service Requests

Buildings and Estates use an online request management system (Pemac) for fault reporting / managing maintenance requests.  Contact your Buildings & Estates Liaison to log requests with us online.

What types of requests should I log on Pemac?
  • Carpentry
  • Electrical
  • Fire Prevention
  • Fit-out services
  • HVAC (Heating, Ventilation, Air Conditioning)
  • Landscape and Grounds Maintenance
  • Lift repairs
  • Painting
  • Pest Control
  • Plumbing
  • Security (keys and access)
  • Signage

    For operational reasons cleaning, attendant services or transportation requests are not logged on Pemac. Send an email with details of your request to buildingsandestates@nuigalway.ie

Outsourced Buildings

Services in some buildings are outsourced to contractors, please contact their helpdesk as follows:

Apleona

Biomedical Sciences – Facilities & Services
email to service.irl@apleona.com and copy to alan.leahy@nuigalway.ie and to noel.rodgers@nuigalway.ie

Lambe Institute
email to service.irl@apleona.com and copy to alan.leahy@nuigalway.ie and to noel.rodgers@nuigalway.ie

Lifecourse – Facilities & Services
email to service.irl@apleona.com and copy to alan.leahy@nuigalway.ie and to noel.rodgers@nuigalway.ie 

Human Biology – Facilities & Services
email to service.irl@apleona.com and copy to alan.leahy@nuigalway.ie and to noel.rodgers@nuigalway.ie

Role of Buildings & Estates Liaison

A Buildings & Estates Liaison is an individual (and usually a deputy) within an office/unit/discipline who acts as a liaison with Buildings & Estates with respect to the following:

  1. Maintenance Requests: logging and following-up on maintenance requests, such as leaks, power outages, carpentry requests etc.
  2. Point of contact for disseminating information from Buildings & Estates to University staff, particularly in the case of emergencies or shutdowns etc.
  3. Space management data: helping Buildings & Estates in keeping our space information up-to-date, i.e. providing us with updated occupancy reports when requested, and notifying Buildings & Estates of any changes to occupancies etc.
  4. Ensuring that Buildings & Estates Liaison contact information is kept up-to-date, so that in the case of an emergency, or of works to be carried out, Buildings & Estates can send communications to the right people.

    View the Buildings & Estates Liaison list on the Buildings & Estates office Intranet.