L-R: Mr. Barry Walsh, The People Development Co; Dr Alma McCarthy, Executive MBA Programme Director; Mr. Oisín Browne, Social Media Manager, The City Bin Co; Ms Suzanne Ryan, Chair MBAAI Western Chapter; Mr. Myles McHugh, Myles McHugh Business Solutions & Formerly Irish Rail and Dr Ann Torres, Lecturer in Marketing & Vice-Dean of Internationalisation, NUI Galway
Jun 12 2013 Posted: 17:23 IST
The J.E. Cairnes School of Business and Economics at NUI Galway recently hosted the 6th Executive MBA Masterclass entitled “Customer Service as the Heart of Business”.  A panel of speakers shared their insights and personal experience of customer service, people and leadership in a discussion chaired by Dr Ann Torres.  The panel discussed the critical role employees play in customer service delivery and that good leadership at all levels lies at the heart of successful organisations and effective customer service.  Myles McHugh gave insights from his experience in a large semi-state organisation, Irish Rail while Oisin Browne gave insights on social media from the perspective of a fast-growing SME in the services sector with impressive internationalisation plans.  Barry Walsh has worked for large MNCs and now provides specialised consulting advice and services to the SME sector.  The chair, Dr Ann Torres, said “it was wonderful to learn from a panel of experienced practitioners about the role and importance of customer service as the heart of business and the importance of the human factor in delivering customer service excellence



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Past students

Ruth Kiely


Executive MBA Student 2012-14

“I started my own physiotherapy business in 2004, and as the business developed I realized I needed to develop skills that were not part of my professional training in particular in the areas of management, marketing and IT.  I chose the Executive MBA because it offered the full range of disciplines that I needed.  With the knowledge gained I have been able to install a software system which allows us to manage all aspects of our business more effectively and efficiently thus giving us a competitive advantage.

Highlights from the EMBA programme include the International Study Trip to Fordham University, USA as well as participating and completing the Inter Disciplinary Company Project in the second year.  Both are very unique experiences that are offered by this EMBA which has allowed for consolidation of knowledge and skills as well as highlighting possible opportunities for the future”. 

Tony McCarthy, Medtronic

Executive MBA Student 2010-12

 “I selected the NUIG Executive MBA program because it offered me the opportunity to continue with my career and embark on my MBA education at the same time. This provided me the opportunity to apply the learning in my organization almost simultaneously. The program also offers access to a network of MBA students, alumni, faculty, and business leaders both local and international. Overall it has been a very positive experience”