Career Development Centre - Statement of Service

Student Statement of Service

The mission of the Career Development Centre team is to provide a quality careers guidance and information service focused on facilitating and empowering students of NUI Galway to manage their own career development.

Who do we help?

The full range of our services is available to the following students of NUI Galway:

• Current undergraduates
• Current postgraduates
• NUI Galway Access students

The following have access to our information room / Careers Centre only (i.e. are not eligible for appointments):

• Graduates of NUI Galway – up to 3 years after graduation ( eligible for 15min appointment outside term only)
• Current students / graduates from other universities: ie. Irish Universities or Institutes of Technology and UK Universities ( summer only). Please note that appointments are not available to students/graduates from other universities at any time.

What we offer

• Job vacancies relevant to students and graduates through Careers Connect (see sidebar)
• Careers Information
• Careers Advice
• CV / Interview workshops
• Career Seminars
• Employers programme
• Psychometric testing
• Careers Education
• Comfortable research area

How to Contact Us

The Career Development Centre is located at the back of the Arts/Science Building, to the left of the IT Building bridge.

Access to careers information is available without appointment from 9am - 5pm from Monday to Thursday, 11am - 5pm Friday.

Alternatively, send your query using Careers Connect (see sidebar).

What our clients can expect from the NUI Galway Career Development Centre

• A friendly, helpful and welcoming service
• Information staff
• Up-to-date careers information
• A well maintained website
• 15 minute appointments with a member of the Careers team (bookable through Careers Connect), which may lead to a longer referral appointment.
• Advocacy and action on your behalf where appropriate or referral to a relevant person or organisation
• Strong links with employers
• Regular vacancy information through Careers Connect
• Complaints dealt with promptly

You can help us by

• Respecting our staff and other service users
• Where possible, using the information room before making an appointment
• Making every effort to attend appointments or cancelling your appointment through Careers Connect as early as possible to allow another booking.
• Giving us feedback on our services
• Accepting responsibility for things you can do yourself

If we cannot help immediately we will research possibilities or refer you to another person or agency that can assist you more appropriately.

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Employers Statement of Service

The Career Development Centre is committed to improving links with current and potential employers of graduates and students of NUI Galway.

To this end, we provide the following services to employers:

• Online job vacancy database
• Application forms displayed for collection by students and graduates
• On-campus interview facilities.
• On-campus company presentations
• Annual Graduate Recruitment Fairs
• Question & Answer Sessions
• Employer Partnership Programme

To find out more information about our services for employers Click Here.

Compliments, Comments and Complaints Procedure

The Career Development Centre welcomes suggestions on ways of improving the facilities and services on offer to all our users. It is the aim of the Career Development Centre to run a high quality service and we are delighted to receive compliments if you are happy with the service. However, we do realise that on occasion, we may not always achieve this aim. The emphasis in this Procedure is on informality, with the object of solving problems quickly, simply and fairly. It is hoped that the great majority of issues can be settled amicably in an informal way and that complaints will only exceptionally require a more  formal approach
Note : This procedure applies to any student, graduate, employer or other user of the Career Development Centre services.

Compliments, comments and complaints can be fed back to us in the following ways :
a. By completing a comment/feedback form available in the Careers Centre. Completed forms can be given to any member of staff or placed in the box provided (or see Contact Us under About Us).
and/or
b. In person by speaking to a member of staff. If your feedback is a complaint and you feel personally able to discuss the matter, then please do ask to talk with the staff member responsible for your concern. Please explain the cause for your concern and ask them to provide a satisfactory answer and hopefully a resolution can be reached. If, having discussed the matter with the relevant member of staff, you remain dissatisfied; you may wish to make a formal complaint. (If for any reason you feel unable to bring your informal complaint to the attention of the relevant member of staff you can address it directly to the Head of the Career Development Centre, John Hannon by phone, email or in person).

Responding to Complaints
If you register a complaint (through a comment form or to the Head of the Career Development Centre), we will acknowledge receipt, where contact details have been given within 3 working days. The matter will be investigated and you  may be invited to discuss your concerns in person or over the phone. If you agree to meet in person, you can choose to be accompanied by another person. The outcome of the formal complaint will be informed to the complainant in person if possible and certainly in writing within 10 days.
Students who are dissatisfied with the response can follow the NUI Galway Student Complaints Procedure 

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