Testimonials From Students

  • Made me feel someone actually cared what was going on in my life - that my concerns mattered.
  • Secretary very friendly and approachable and easy to talk to.
  • I was surprised that so many other issues about myself opened up after I started counselling.
  • I have learned to trust again. I had so many knocking me back and counselling picked me right up again.
  • Every time I called to your office I was in bits. I got a lovely warm reception and all the help I needed.
  • Nice to know it (counselling service) was there when I needed it.
  • The counselling helped a lot in improving my quality of life.
  • I don't think I would have completed college if I had not been able to access this service.
  • I was surprised how open I could be without feeling judged.
  • I found the counselling extremely useful in getting my head sorted and getting the ball rolling.
  • It was good to get worries off my chest.
  • I was able to cope with my studies, but I had more confidence to ask for help if I needed it.
  • I was surprised how easily accessible it was and how much it helped me.
  • I think its profile has improved a lot in the last while and it now has an obvious presence on campus – its premises are attractive and centrally located.           
  • I believe the student support provided by the Counselling Service is absolutely necessary. In my limited dealings with the service, I found that the students definitely benefitted.
  • I think your office is doing a great job and should be funded to employ more counsellors.
  • I think the Student Counselling Service is absolutely necessary for students. They are at a very vulnerable stage between peer pressure, living away from home for the first time, managing their money, lack of self esteem and fear of being judged by their fellow students because of how they look, how they dress and their ability in class (good or bad).
  • I think they are a very professional support body and hopefully have reached the majority of students within NUIG who have real life problems.
  • It is a professional, efficient, essential service for the modern university.
  • An excellent service for students. I would like to see the drop in service expanded. I know that students are sometimes put off by the fact that they have to go on a waiting list.
  • An excellent service. Only comment is in relation to students with ongoing serious problems – the service is not resourced to support these students indefinitely but without such support they may well not be able to complete their studies.
  • Counselling Service is providing an excellent service and proof is in the number of students whom they have assisted in overcoming their personal problems and who through the services intervention have successfully completed their courses.

Testimonials From Staff

  • I believe the drop in service if very beneficial. Several students come to us when in a high level of stress/panic/anxiety/distress. In these cases, having someone to talk to and seek help without overly long waits is essential.
  • I found it very useful to get advice from someone who is a specialist in dealing with students who are distressed.
  • It is extremely helpful to be able to refer a student in difficulty to professional support.
  • In crisis situations where students cannot see the situation and how to deal with it clearly and feel confused or overwhelmed - just the fact that they talk to a professional helps them reflect on the situation and get some clarity or perspective which seems to help them a lot.
  • A student with depression was able to gain control of his life and get his schedule back on target as a result of the support he got from the service. This was also true for other students.
  • It (Student Counselling) allows the academic staff focus on academic issues and trying to organize academic assistance or reorganize programme scheduling for the student rather than on the problem causing the distress.
  • Knowing that I could pass the student into the hands of more expert carers was a great relief to me.
  • Oftentimes, we may suspect an issue/problem (but are unqualified to comment) but is reflected in other aspects of their behaviour (non-attendance, seeking extensions etc.). It can be difficult to known what to do; following discussions with counselling, we have a clearer picture of the issues and how to fairly proceed.
  • The support and backup gave the staff confidence to support the student.
  • Your kindness, gentleness, professionalism, and discretion is invaluable. Keep up the good work!
  • I found them (Student Counselling) very helpful. I was offered advice to ensure good relationships and practices were embedded in courses I teach on. I implemented those this year, and it worked very well.
  • I really appreciate that this service exists. It gives me confidence, as a teacher, that I could turn around and tell someone if any of my students is in difficulty.
  • You are doing a great job, keep it up because we really rely on you.
  • My opinion is that it is a very valuable service indeed, where students can address personal and other difficulties within the context of the student experience.
  • The office appears to do very good work and I was impressed with the handbook produced dealing with students in distress.
  • I greatly appreciate the service that we have.  I know you are there to help me and my students.  We inform our Masters classes in our handbook and as part of our induction.
  • Vital resource - it seems to me that demand for these services should be increasing as I come across students with a lot more difficulties in recent years and if they can be counselled effectively early on then we might not see such a high dropout rate among students with difficulties.