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Information Solutions and Services, service catalogue, Lecture Theatre PCs

Service Description: ISS Support for Lecture Theatre PCs

This service provides computing support for desktop computers in Lecture Theatres. 

Support includes:

• PC configuration, maintenance and support
• Network connection and network services
• Software builds for Lecture Theatres are created to the specification of CELT and are refreshed twice yearly, prior to the start of the Academic year and prior to Semester 2.  As the software build is fixed it is not possible to implement software requests during term.  Any requests for additional/new software must be made through the Software Request Process and if successful will be facilitated during the next software build cycle.
• Information Solutions and Services cannot protect users from loss of files, where files are stored or saved to the PC’s desktop or local hard-disk; files which are saved/stored on network shares (U: M: Q: drives) are backed up.  Users should be aware that ISS will reimage a lecture theatre PC if necessary and will not be responsible for backing up or restoring files.
• ISS will issue a new generic local account and password at the commencement of the academic year and convey this to Audio Visual for use by academic staff if required.  The password can also be provided by the ISS Service Desk upon appropriate client verification.
• Assistance with desktop computer lifecycle management (procurement and disposal)

Availability

09.00am - 17.00pm Monday through Friday

Who can use this service

The following can login and use the Lecture Theatre PCs;

• Staff
• External account holders
• Temporary accounts holders
• Postgraduate students with a Campus Account

Technical information

• The PCs in the lecture theatres are Lenovo desktops running Windows XP and authenticate to the UDS platform.
• Software build for 2010/11 (available online shortly)

How to obtain this Service

Support tickets can be logged with the ISS Service Desk at any time or by phone (ext 5777) during working hours.  The Service Desk is located in Room 128, Information Solutions and Services (ISS), Arts and Science Building (Ground Floor).  view map

• Alternatively users can raise a support query by logging a ticket using our ISS Service Desk Ticketing System.
• Open tickets may be escalated to Evelyn Bohan, Desktop Services Manager or Conor McMahon, Head of Service Delivery.

Related University ICT policies

• Code of Conduct

Owner of service

Conor McMahon, Head of Service Delivery

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