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staff, email, faq, outlook web access, recover deleted items

How can I recover deleted items?

If you delete a message, it is automatically placed in the Deleted Items folder.
If you delete items from the Deleted Items folder, then those items are permanently deleted. However, from the time of deletion, you have 7 days to recover permanently deleted items.

New Staff (from September 2012) and staff who have been migrated to Exchange 2010 server

1. Login to https://mail.nuigalway.ie/
2. To recover permanently deleted items within 7 days of deletion, select the Deleted Items folder and right click. Select Recover Deleted Items 
   
   
3.  A new window entitled Recover Deleted Items appears showing items in the Deleted Items folder. 
   
   
4. From the list, right click the item or folder you want to retrieve and then click the Recover 
     
   
   
5. Click Close to close the Recover Deleted Items window.  
   
   
6. Click Save and Close at the top of the Options screen. 

Users who have not been migrated and are currently on Exchange 2003 server

1. Login to https://staffmail.nuigalway.ie/
2. To recover permanently deleted items within 7 days of deletion, select the Deleted Items folder to open.
   
   
3. Choose the 'Recover' icon in the 'Deleted Items' window.
   
4. From the list, click the item or folder you want to retrieve and then click Recover
   
   
   
5. Click Close to close the Recover Deleted Items window.
   
   

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