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Staff, telecommunications, blackberry

BlackBerry

What is a BlackBerry?
What must I consider before purchasing a BlackBerry?
Cost Involved
Ordering a BlackBerry
Accessories
Repairs
Insurance

BlackBerry devices are available through the University e-Government Contract CON226 and O2 

What is a BlackBerry?

A BlackBerry is a wireless handheld Personal Digital Assistant (PDA) that allows you to send and receive email and to browse the Internet, while on the move. The device uses mobile phone networks to facilitate wireless communication.

BlackBerry functions include:

• eMail: new messages are automatically pushed to your device as they are received. You can also view email attachments in various formats e.g. Adobe Acrobat, MS Word, MS WordPerfect, MS Excel, MS PowerPoint and JPEG image files.
• Web browser: capable of viewing a variety of formats e.g. HTML, WML and common image types. Also capable of rendering secure HTTPS-based pages and websites. 
• Calendar: synchronised wirelessly with Microsoft Outlook on your desktop 
• Address book: synchronised wirelessly with Microsoft Outlook on your desktop 
• Task manager: synchronised wirelessly with Microsoft Outlook on your desktop
• Phone
• Memo pad
• Calculator

What must I consider before purchasing a BlackBerry?

1. Your requirements
   Ask yourself the following questions:
   1. Would you find it beneficial to access your email and calendar while away from the office?
   2. Will you keep your own mobile phone or use the new device for phone calls?
      
      
2. eMail account
   Support for your BlackBerry device will be provided by your IT support provider for email i.e. Information Solutions and Services
   
   
3. Type of device 
   A full list devices is available online for NUI Galway staff - details are visible when you login to the O2 Blueclick website. Please note that you must register for the Blueclick site before you can view device details.  
   If you purchase a device other than those listed with an O2 connection, Information Solutions and Services cannot provide support to you. 

Cost Involved

The costs involved are: 

1. Initial purchase cost of the device
2. Monthly rental cost for unlimited use of data i.e. email and Internet access (as part of an annual contract) 
3. Monthly rental cost for voice
4. Phone call and SMS messaging tariffs at corporate contract rates.
   You can opt for a data-only tariff giving unlimited use of data i.e. email and Internet access but outgoing phone calls are automatically disabled on the BlackBerry device.
5. Roaming is automatically disabled for your BlackBerry device. Roaming tariffs apply in all areas outside the Republic of Ireland and may also occur in some border areas dependent on the signal. You can request Roaming to be enabled or purchase a Roaming bundle through your BlueClick account
6. Sat Nav is available for Blackberry users, cost from €4.99 a month. Further information available from telmapnavigator.com

Note:  O2 terms and conditions are available online

Ordering a BlackBerry 

• How do I order a new device?
  
  
• Your Order is then sent to your Nominated Contact for confirmation and submition to O2.
  
  
• Once your BlackBerry has been delivered you will need to contact the ISS Service Desk (Tel. x5777 email servicedesknuigalway.ie) to request setup of email for the BlackBerry, but configuration of the device itself will be self-service, where possible. 
  

Accessories

O2 stock BlackBerry accessories such as hands-free kits which users may wish to purchase. View the O2 website for the full range of products available.

Repairs

• For customer support you can free phone 1909 directly from your mobile or landline. This service is available 24/7.
  
  
• From abroad  Dial +353 61 203501 from any mobile or fixed line (this call will be charged by a foreign operator in the country you are in)
  
  
• eMail  o2corporatecareo2.com
   

Insurance

BlackBerry and iPhone users can purchase optional insurance for their device from O2. Full details are available online.

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