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Staff, telecommunications, FAQ, email setup

BlackBerry – NUI Galway email setup

NUI Galway email can only be setup on your BlackBerry device after the SIM card has been activated on the O2 network. The SIM card is active when the signal visible in the top right of your screen is GPRS (upper case) or EDGE (upper case) or 3g

Important:  To complete this process you will require an Activation password. Before you start please contact the ISS Service Desk (Tel. x5777 email servicedesknuigalway.ie to request your Activation password.    Note:  Activation passwords expire after 48 hours.

How to setup NUI Galway email on your BlackBerry (existing users)

1. You will receive a text message from O2 and your device will stop working on the Vodafone network.
   
   
2. Insert the new O2 SIM card
   
   
3. GPRS (upper case) or EDGE (upper case) or 3g signal must be visible on the screen
   
   
4. Hit the Menu Key and using the trackpad, go to Options/Settings
   
   
5. Using the trackpad select Advanced Options
   
   
6. Using the trackpad select Enterprise Activation
   
   
7. At the Email: prompt enter your NUI Galway email address e.g. firstname.surnamenuigalway.ie
   
   
8. At the Password: prompt enter your activation password
   Activation passwords are set by ISS.  Please contact the ISS Service Desk (Tel. x5777 email servicedesknuigalway.ie  Note:  Activation passwords expire after 48 hours.
   
   
9. Leave the Activation Server blank
   
   
10. Hit the Menu Key and select Activate
    
    
11. Once activation has completed select OK

How to setup NUI Galway email on a new BlackBerry

1. At the Welcome screen, using your trackpad select Run Setup Wizard
   
   
2. At the Introduction screen, select Next
   
   
3. For Language select English (United Kingdom), and Next
   
   
4. For Typing Input Language select English (United Kingdom), and Next
   
   
5. IMPORTANT
   You will now be prompted “Your device is not connected to the mobile network.  Connect Now?”
   Select Yes
   
   
6. Date and Time, using your trackpad select the Time Zone Dublin, London (GMT)
   Also Enter the current Time and Date, and Next
   
   
7. Through the following Introduction to BlackBerry screens, select Next
   
   
8. Import SIM Card Contact, select Yes, and Next
   
   
9. Enter your own details for Owner Information, and select Next
   
   
10. Email Setup select “I want to use a work email account with a BlackBerry Enterprise Server”, select Next
    
    
11. “Has your BlackBerry Enterprise Server administrator provided you with an Enterprise Activation password?” select Yes
    
    
12. At the Email: prompt enter your NUI Galway email address e.g. firstname.surnamenuigalway.ie
    
    
13. At the Password: prompt enter your activation password.   Activation passwords are set by ISS.  Please contact the ISS Service Desk (Tel. x5777 email servicedesknuigalway.ie)  Note:  Activation passwords expire after 48 hours. 
    
    
14. Hit the trackpad and select Activate.  Activation process will continue to run in the background as you are prompted for your next screen
    
    
15. Continue to select Next through the final “Did you Know” screens, and select Finish to exit setup
    
    
16. Activation complete, select OK

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