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Telecommunication, 02, FAQ

O2 Nominated Contact

Who is my O2 Nominated Contact?

Check with the administration staff in your own school, if you are still unsure email  servicedesknuigalway.ie quoting your name, school and cost code number.  ISS will contact O2 on your behalf to confirm who the named departmental contact is.

How can I change the O2 Nominated Contact name?

Head of School must make a request by email to the servicedesknuigalway.ie. Providing the current contact and the new nominated contact's name and details.

How do I order a new connection - Mobile Phone/BlackBerry/iPhone/USB Modem?

Register for Blueclick.ie to see the devices available to NUI Galway users. Follow the steps on  How do I order a new device? 
Once completed you order is then sent to your Nominated Contact for confirmation and submition to O2.

Can I order a device that is not listed under the contract?

Only devices under the  University e-Government Contract CON226 and O2 can be ordered.  If you wish to purchase another device you can contact O2 directly and open a personal contract.  Please note Information Solutions and Services do not provide support for personal devices.

How can I request roaming/International calls to be enabled/disabled for my number?

The request can be made by your nominated contact using blueclick.ie

How can I change the spelling of my name or department on the O2 bill?

The request can be made by your nominated contact using blueclick.ie

What do I do with my old phone?

The device was purchased by your School, so all old devices should be given to your nominated contact.  These devices should be kept as spare and can be used as a temporary replacement when a device has to be shipped for repair.

Where can I get a replacement phone if my phone is lost or stolen?

ISS recmond holding an old device for cases like this.  In the next instance your departmental contact should hold old departmental device. 
Please Note: ISS do not have a supply of replacement Mobiles/iPhones/Blackberrys or USB Modems in stock.

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