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Staff, telecommunications, iPhone/ipad

iPhone / iPad

• iPhones are available to order, through the University e-Government Contract and O2. 
  
  
• iPads can be ordered from contracted University Mac Suppliers ( Screenway and Galmac).  Contact these suppliers for more info on options and costs

Important

BlackBerry is the device recommended for use with the NUI Galway email service for staff.

O2 have advised us that the battery life of this device is approximately one day.  We recommend when purchasing your iPhone you also purchase an iPhone Car Charger.  A standard iPhone cover is also available to purchase.

After-sales queries, support and faulty iPhone/iPad  must to be directed to the Apple Care Team on 1850 946 191. Please note that this can lead to longer repair time on faulty devices.

Cost 

Note:  O2 terms and conditions are available online

Ordering the iPhone

• How do I order a new device?
  
  
• Your Order is then sent to your Nominated Contact for confirmation and submition to O2.
  

Setup eMail

If you purchase an iPhone or iPad you can setup the device to receive your NUI,Galway staffmail.

You must first switch off WiFi access (go to  Settings, General and then Network and select Off).

1. Next go to the Home Screen and touch the Settings icon on.
   
   
   
2. Scroll down and select Mail, Contacts, Calendars
   
   
   
3. Select Add Account from the Mail menu
   
   
   
4. Select the top option, Microsoft Exchange
   
   
5. Enter you eMail Address e.g. firstname.surnamenuigalway.ie
   
   
6. Enter your Username; this is your staff ID number e.g. 0012345s
   
   
7. Enter your Password; this is your email password
   
   
8. Enter the Server information; 
   StaffMail (Academic users) enter staffmail.nuigalway.ie 
   Administrative staff eMail (MIS Mail), enter www2.mis.nuigalway.ie
   
   
9. Touch Next, email will now synchronise with your iPhone or iPad.
   
   
10. Once your email has been synchronised you can now switch back on WiFi and 3G access.

iPad users: If you do not have a SIM card installed in the iPad, you must have WiFi enabled to setup mail.
Prior to step 8 (above), you must enter Domain.
StaffMail users, please enter acdomain.nuigalway.ie
MISMail users, please enter mismail.nuigalway.ie
A message appears Cannot verify server identity. Click Continue and you will be prompted for Server information (enter details as per step 8 above) and also edit the Domain entry to read acdomain or mismail (as appropriate).
Click Continue and your staff mail will automatically synchronise.

Note:  To synchronise your iPhone/iPad with your desktop you must download and install iTunes.

Troubleshooting

iPhone basic troubleshooting tips are available online

Repairs

After-sales queries, support and faulty iPhone/iPad must to be directed to the Apple Care Team on 1850 946 191. Please note that this can lead to longer repair time on faulty devices.

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