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Staff, telecommunications, iPhone/ipad

iPhone / iPad

iPhones are available to order, through the University e-Government Contract and O2.
iPads can be ordered from contracted University Mac Suppliers Screenway.
Contact these suppliers for more info on options and costs

Important

O2 have advised us that the battery life of this device is approximately one day. We recommend when purchasing your iPhone you also purchase an iPhone Car Charger. A standard iPhone cover is also available to purchase.

After-sales queries, support and faulty iPhone/iPad must to be directed to the Apple Care Team on 1850 946 191. Please note that this can lead to longer repair time on faulty devices.

Cost

iPhone

Initial purchase cost of the device and accessories
Monthly Voice Line Rental
It is recommended to start with the 1GB Data
Add On. If you find your data usage is high you
can request O2 to move your number up to the
10GB Add on.
Please Note: The data charges over 1GB are 2c per MB.
Phone call and SMS messaging tariffs at corporate
contract rates NUI Galway are taking the low rental
option with freeinternal calls
Roaming and International Calls are automatically
disabled (unless you specify otherwise). Roaming tariffs apply in all areas outside the Republic of Ireland

iPad

Initial purchase cost of the device and accessories
Micro-sims for 3G connectivity can be ordered under the University e-Government Contract and O2.
15GB at €12 per month - 12 month contract or
10GB at €8.26 per month - 12 month contract
Roaming tariffs apply in all areas outside the Republic of Ireland.
Data Roaming bundles are available to purchase.
500MB for €50 (€1 per MB over) or 750MB for €75 (€1 per MB over)
Please Note: these rates apply for all destinations

Note: O2 terms and conditions are available online

Ordering the iPhone

How do I order a new device?
Your Order is then sent to your Nominated Contact for confirmation and submition to O2.

Setup eMail

If you purchase an iPhone or iPad you can setup the device to receive your NUI,Galway staffmail.

You must first switch off WiFi access (go to Settings, General and then Network and select Off).

Next go to the Home Screen and touch the Settings icon on.
Scroll down and select Mail, Contacts, Calendars
Select Add Account from the Mail menu
Select the top option, Microsoft Exchange
Enter you eMail Address e.g. firstname.surnamenuigalway.ie
Enter your Username; this is your staff ID number e.g. 0012345s
Enter your Password; this is your email password
Enter Domain information
New Staff (from September 2012) and staff who have been migrated to Exchange 2010 server,
please enter uds.nuigalway.ie
Users who have not been migrated and are currently on Exchange 2003 server, please enter acdomain.nuigalway.ie

Note: A message appears Cannot verify server identity. Click Continue and you will be prompted for Server information
Enter the Server information
mail.nuigalway.ie (New Staff (from September 2012) and staff who have been migrated to Exchange 2010 server
https://staffmail.nuigalway.ie (Users who have not been migrated and are currently on Exchange 2003 server)
Touch Next, email will now synchronise with your iPhone or iPad.
Once your email has been synchronised you can now switch back on WiFi and 3G access

iPad users: If you do not have a SIM card installed in the iPad, you must have WiFi enabled to setup mail

Note: To synchronise your iPhone/iPad with your desktop you must download and install iTunes

Troubleshooting

iPhone basic troubleshooting tips are available online

Repairs

After-sales queries, support and faulty iPhone/iPad must to be directed to the Apple Care Team on 1850 946 191. Please note that this can lead to longer repair time on faulty devices.

Insurance

iPhone users can purchase optional insurance for their device from O2. Full details are available online.

Information Solutions and Services
Phone: Admin: eMail: Support ICT Regulations
This page was last updated Monday, May 20, 2013