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students, campus account, frequently asked questions

 
What happens if I enter the incorrect password?
What is my Campus Account Password?
What are the Campus Account Password requirements?  
How do I change my Campus Account Password?
Why can’t I login to my Campus Account?
After activating my Campus Account, do I ever need to return to CASS?

How do I change my StudentMail password?
What is my email address?    
How can I change incorrect details for my student record?
What happens to my account after I leave NUI, Galway?

What happens if I enter the wrong password?

You are allowed three attempts to enter your password at  https://cass.nuigalway.ie/. If you enter an incorrect password three times, then your Campus Account is locked out and the following message appears on the CASS login screen. 

In order to unlock your Campus Account, please contact the ISS Service Desk (email servicedesknuigalway.ie Tel. 091 495777).

What is my Campus Account Password?

When you activate your Campus account online at https://cass.nuigalway.ie/ you are prompted to complete a number of activation questions and to choose your new Campus Password. Once you have completed this process, your Campus Account and Campus Password are active immediately.

What are the Campus Account Password requirements?

The Campus Account Password:

• Is case-sensitive
• Has a minimum password length of seven characters
• Has a maximum password length of 16 characters
• Must be alpha numeric – consisting of at least one number and one letter
• Can contain uppercase letters and lowercase letters
• Can contain numbers
• Can contain the following ASCII text characters: (’ ~ ! # $ % ^ & * ( ) _ + - = { } | [ ] : " ; ' < > ? , . /)
• Cannot contain any of the following items:
  • User ID
  • First name 
  • Surname
  • Answers to any of the self service questions created during activation or updated following activation
  • Spaces
• Non-English characters

Note: If you change your Campus Account password, you are restricted from choosing a new password that is the same as any of your three most recent Campus Account passwords.

How do I change my Campus Account Password?

You can reset your Campus Password at any time by

1. Go online to https://cass.nuigalway.ie/
    
2. On the lefthand side of the screen click on Forgot Password?
   
   
   
3. Enter your User ID and click OK
   
   
   
4. When resetting your Campus Password, you will be prompted for the answers to your secret questions (chosen by you at the time of the Campus Account activation). If you enter the incorrect secret answers three times, then your Campus Account is locked out and the following message appears on the CASS login screen. 
   
   In order to unlock your Campus Account, please contact the  Service Desk in Information Solutions and Services (email  servicedesknuigalway.ie Tel. 091 495777). 
   
   
5. Note: If you change your Campus Account password, you are restricted from choosing a new password that is the same as any of your three most recent Campus Account passwords.

Why can’t I login to my Campus Account?

1. Have you registered with NUI Galway as a new/returning student?
2. Have you activated your Campus Account?
3. Have you paid your fees?
   If you have not registered, activated your Campus Account or paid your fees, then your Campus Account will expire.

After activating my Campus Account, do I ever need to return to CASS?

If you have already activated your Campus Account, you can access all computing services (excluding email) using your Campus Account User ID and Password. The only reasons to return to CASS ( https://cass.nuigalway.ie/) are: to change your password; or to retrieve your password if you forget it.

When does my temporary activation password expire?

Your temporary activation password will expire 15 days after University registration date. You must activate your Campus Account within this timeframe.

My temporary activation password has expired – what should I do?

When the temporary activation password expires, all account access is disabled. Go to CASS to activate your Campus Account. Your User ID and temporary activation password will continue to allow you to access CASS until your Campus Account is activated.

How do I change my StudentMail password?

Information on how to change StudentMail password is available online

What is my email address?

Check your email address online.

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