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What is the AutoComplete/Nickname cache in StudentMail?

When you send a new message or reply to one, the email address is remembered by StudentMail and the next time you send a message to that person, you can type just a few letters and it automatically completes for you.

Occasionally, you will have addresses in the cache file that you don’t want saved. See below for instructions to delete a single entry in the AutoComplete/Nicknames cache.

If the AutoComplete/Nickname cache file becomes corrupt, StudentMail may not be able to identify recipients, may offer incorrect recipients, may send to an incorrect or old email address, or may send the message to the wrong person. In this case, you can clear the entire cache. See below for instructions to clear the AutoComplete/Nicknames cache.

Why can’t I see new addresses in my AutoComplete/Nickname cache?

New addresses are not added to the cache file until you end the current StudentMail session. If StudentMail crashes or does not close properly, additions to the cache may not be written to the cache file. The cache file has a limit of 1000 of the most recently used addresses.

How do I clear a single entry in my AutoComplete/Nickname cache? 

1. Login to mailbox via OWA
   
   
2. Create a new email or meeting request
   
   
3. Begin typing the entry you want to delete until you see it in the Auto Complete list
   
   
   
4. To remove one entry from the list, highlight the name in the Auto Complete list, arrow up and arrow down allow you to highlight the name you want to remove
   
   
5. When the entry is highlighted, press the Delete button on your keyboard
   
   
6. When you are sending a new email click To as below (instead of typing in the person’s name)
   
   
   
7. Click on the Global Address List
   
   
   
8. Type in the name of the person that you want to send the email to and search, once you see the email address of the person click  To (as below) and then OK
   
   
   
9. This Clears the cache and will allow you to send emails once again.
   

How do I clear my AutoComplete/Nickname Cache file? 

1. Login to mailbox via OWA
   
   
2. Go to the top right corner of your screen, Click on Options, See All Options
   
   
   
3. Now click on to Settings, once setting is displayed click on General at the top of the page 
   
   
   
4. Then under Accessibility, click on the check box to “ use the blind and low vision experience” and click Save and Sign Out
   
5. Sign in again, your view will appear slightly different.
   Click on Options again in the top right hand corner of your screen. 
   Click on Messaging, and then click on Clear most Recent Recipients list
   Click OK
   
   
   
6. Once that has completed. Click on Accessibility
   Untick " Use the blind and low vision experience"
   Click Save
   Click Sign Out 
   
   
   
7. Login back into your mailbox, all entries have been removed from AutoComplete/Nickname Cache file

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