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nuigwifi Wireless service

NUIGWiFi Wireless Service 
How do I switch on my wireless card?
How do I connect to the NUIGWifi signal?
How do I access NUIGWifi?
Wireless Printing
Technical Information
Troubleshooting Tips

Download the Wireless Information Flyer - PDF (152KB)
Campus map showing Wireless HotSpots

NUIGWiFi Wireless Service   

The NUIGWiFi service is designed to provide students, staff and registered guests with easy access to the Internet. You connect to NUIGWiFi automatically and authenticate with your user ID and password via your web browser e.g. Internet Explorer.

Conference participants must contact the Conference Office for temporary access to the wireless network.
Guests visiting the University may obtain a temporary account via their staff sponsor from the Service Desk.

How do I connect to the NUIGWifi signal?

Instructions to connnect to the NUIGWiFI signal are available for:

• Windows XP users
• Windows 7
• Windows Vista users
• Macintosh users 

How do I access NUIGWifi?

• Students - Login with your Campus Account User ID and password
  
• Staff - Login with your UDS account i.e. your staff email username and password

Technical Information

The NUIGWiFi service is a 802.11 b/g network. Authentication takes place via Web re-direction to an authentication portal. Ports open on the service are www,https,dns,ftp,ssh,nat-t,ipsec vpn, port 587 (outbound) and ports above TCP 1025. Note that port 445 is blocked for NUIGWiFi. Additional ports can be requested via the Service Desk (eMail  servicedesknuigalway.ie ext 5777). Requests will be considered in light of best practices with respect to network security.

Important: Wireless clients connecting to this service do have some firewall protection via the University firewall but it is strongly advised that all clients install appropriate personal firewall and anti-virus software and spyware.

Note: Peer-to-peer traffic is not facilitated.

Prerequisites

All Operating Systems should work but note that Information Solutions and Services does not currently provide support for Microsoft Vista.

All browsers should work. Information Solutions and Services recommend Internet Explorer as your browser for the wireless service.

Browser setting should be Automatic or No Proxy. In Internet Explorer, from the Tools menu, choose Internet Options and click the Connections tab. Click LAN Settings. Automatically Detect Settings should be the only box ticked.

Troubleshooting Tips

If you cannot see NUIGWiFi in your wireless connections, please restart your computer as a first step and ensure that your wireless card is enabled/switched on.

When the NUIGWiFi service is visible, the browser will automatically be directed to the wireless authentication page. If you do not see authentication page, please note the following: 

1. Client must have valid Domain Name Server (DNS) assigned
   How to check IP configuration for NUIGWiFi ( Windows XP / Windows 7 / MAC)
   
   
2. Check IP Configuration - ensure that the device is getting a valid IP address.
   

   NUIGWIFI Library range 140.203.216.10  -  140.203.223.254

   NUIGWIFI range 140.203.208.10  -  140.203.215.254

   Ensure the DHCP setting on the device is 1.1.1.1

   Ensure DNS is 172.16.7.141 and 172.16.7.142

   
   
3. If you connect to the wireless network but don't log in within 20 minutes, you need to disconnect form the wireless network and re-connect.
   
   
4. If the authentication page does not load, ensure your browser homepage is a standard http:// address e.g. http://www.nuigalway.ie (not https:// or other protocol).
   
   
5. f you are unable to authenticate with your credentials to NUIGWiFi, please verify that you can login to other services on-campus e.g. PC Suite computer.
   
   
6. If you are connected to NUIGWiFi but you cannot view the authentication page, there may be a browser or user profile issue on the computer. It is recommended that you try an alternative browser e.g. MS IE, Mozilla Firefox, Google Chrome.

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