Frequently Asked Questions:

What is your phone number?  091-492386.

What are your opening hours?  10.00-12.30 p.m. and 2.00-4.00 p.m.

I cannot get my exam results online because of a fee issue?  If your fees have not been paid your results will be held.  Fees can be paid securely online at www.nuigalway.ie/fees

I have paid my fees by bank giro - what do I do with my receipt?  Keep it in a safe place as you may be required to present it to Fees Office staff during the academic year.

I have paid my credit / debit card - do I need a receipt?  No this payment will be automatically transferred to your student record.  You should check your own financial history by accessing your student portal and the payment should be visible.

I don’t have a credit / debit card to pay fees – what will I do?  Call to the Fees Office to collect a bank giro. 

How do I register?  Please see www.nuigalway.ie/registration for relevant registration details. 

How much do I pay to register?   See the Fees section of this website and click on Undergraduates or Postgraduates.

I am unsure of the fee that I need to pay can you help? Please email fees nuigalway.ie and quote your student ID number and fee situation and we will endeavour to respond at our earliest convenience.

How much is the Student Levy in 2011/12?  €224.

How much is the Student Contribution Charge in 2011/12?  €2,000.

How do I know if I am eligible for free fees?  See www.nuigalway.ie/fees and the link to Additional Free Fees information – download document – click here .  

I have just completed my Leaving Certificate and received a CAO offer of Arts at NUI Galway.  I will be getting a higher education grant - how much do I have to pay?   Assuming you are eligible for 'free fees' and are on a local authority maintenance grant you pay €224 online at www.nuigalway.ie/fees  You must produce evidence of your grant at registration or by 31/01/12.

I have just completed my Leaving Certificate and received a CAO offer of Arts at NUI Galway.  I am not on a grant - how much do I have to pay?   Assuming you are eligible for 'free fees' you pay €2,224.

I have just completed my leaving Certificate and received a CAO offer of Arts at NUI Galway.  I have a medical card – how much do I have to pay?  Assuming you are eligible for ’free fees’ you pay €2,224.

I spent one year in England at University in 2010.  I received a CAO offer of Commerce at NUI Galway.  How much do I have to pay?  You are liable for full course fee of €5,822. 

I spent one year in a third level institutions but left in March 2011.  I received a CAO offer of Commerce at NUI Galway.  How much do I have to pay?   You are liable for full course fees of €5,822.

I spent 4 months in a third level institution but left in December 2010.  I received a CAO offer of Commerce at NUI Galway.  How much do I have to pay?  You will be liable for 50% tuition plus student levy and non tuition charge - approximately €4,200 (finalised fees will be available in August 2011). 

I spent 4 months in a third level institution left in December 2010.  I received a CAO offer of Engineering at NUI Galway.  How much do I have to pay?  You will be liable for 50% tuition plus student levy and non tuition charge - approximately €5,200 (finalised fees will be available in August 2011). 

I am an Arts Degree holder but am returning to NUI Galway to study Science.  How much do I have to pay?   As a degree holder you are liable for the full course fee each year.

I received a higher offer through the CAO, how do I get a refund of my fees paid?  Once you are officially de-registered from NUI Galway please email feesnuigalway.ie for a refund.  If you paid by credit card / laser card this refund will take up to 4 working days.  If you paid by bank giro this refund will take up to 10 working days. 

I am unhappy with my undergraduate course at NUI Galway what are the fee implications if I re-apply to the CAO for another college place in September 2011?  If you cancel officially with our Student Contact Centre before 30/09/10 there is no fee impact. 
If you cancel officially with our Student Contact Centre before 31/01/11 you will be 50% eligible for free fees if you return to 3rd level studies in September 2011.
If you cancel officially with our Student Contact Centre after 01/02/11 you will be 100% ineligible for free fees if you return to 3rd level studies in September 2011. 
This is based on the assumption that the Free Fee Initiative will be available to full-time undergraduate students in September 2011. 

I wish to defer my course on medical grounds* what shall I do?   Submit your medical evidence and covering letter to the Fees Office indicating that you wish to repeat on medical grounds as a “free fee” student.  If the Department of Education agrees to fund you for a repeat year, you will be liable for the student facilities levy student contribution charge for your repeat year. 

*Note:  Students withdrawing on medical grounds: The Department of Education & Science allows students who withdraw from their programme in exceptional circumstances, such as certified serious illness, to apply to the Fees Office for permission to re-attend as "free fee" students.  Detailed medical certificates that must include referrals to a consultant or consultants and/or hospitalisation, obtained at the time of the illness, must be supplied.  It should be clear from such documentation that the student was actively prevented from attending or participating in his/her programme for a significant period.  Students who become ill after lectures (tuition) for the academic year is completed are not entitled to apply for "free fees" on medical grounds.  It is important to note that the Department of Education & Science stipulate that this concession, if granted, applies only where a student is returning to the same college and the same programme.  If a student attends a different programme at NUI Galway or a course at another third level institution, he/she will be liable for half or full tuition fees based on the original period of attendance.

How do I apply for a grant?  Contact your Local Authority or your Vocational Education Committee (if you are a transfer student from an Institute of Technology) please see the Grants Section of this website.  The Higher Education Grant Section will be able to send you an application form. The Fees Office do not award grants, they collect fees and distribute maintenance grants on behalf of the local authority/VECs.

Where can I collect my grant?  You can collect your maintenance grant from the Fees Office located in Áras Uí Cathail. Grant cheques will not be released without a current NUI Galway student I.D. card. Please indicate the local authority/VEC awarding your grant and if you have a bank advance. A list of grants available for collection is posted on this website. See Grants – Maintenance Grants Section.

I have received a grant award letter?   Take this letter to the Fees Office so that we can invoice the relevant Co Council / VEC for your tuition fee (if postgraduate student) or non-tuition charge (if undergraduate student).  If you paid the initial tuition fee or non tuition charge prior to registration this will be refunded to you once the Co Council / VEC pay our invoice. 

My grant cheque is not in, when will it be available?  Contact the relevant local authority / VEC to ascertain when it will be forwarded to the Fees Office. ( See contact details for Grants – Local Authority Contacts). 

What is a 'bank advance' on a grant?  Contact the relevant Student Officer at A.I.B. (Newcastle) or Bank of Ireland (NUI Galway campus) to discuss same.

I have a 'bank advance' on my grant – Do I still have to sign for it?  Yes.

I have lost my grant cheque - What do I do?  Contact your local authority / VEC and ask them to put a stop on your lost grant cheque. They will re-issue your grant cheque again and forward it to the Fees Office for re-distribution. The whole process takes approximately 4 weeks.

I was in college before – am I eligible for 'free fees'?  Please see Fees – Free Fees Entitlement. 

What course fees will I have to pay?  Please see the Fees - Fee Schedule – Irish / EU Members or International Students (Non EU Students) section of this website. 

I am leaving my course at NUI Galway what should I do?  Contact our Admissions Office and complete their "cancellation of registration form".

I am taking a 'year out' how will this affect my grant?  Contact your local authority/VEC to discuss same.

I am deferring the academic year, how will this affect my 'free fees' status?   Contact the relevant Faculty to gain permission to defer the year. Contact the Admissions Office to let them know you are deferring thus ensuring re-enrolment material will be forwarded to you the following academic year. If you do not register the Fees Office will not claim tuition fees on your behalf.

I am deferring the academic year but I have registered, how will this affect my 'free fees' status?   When a student registers we claim half tuition fees prior to 31st January. We claim the other half after 1st February. If a student ’retires’ prior to 31st January they will be ineligible for 'free fees' for half a year. However, if they ’retire’ after 31st January they will be ineligible for 'free fees' for one full academic year. Please ensure that you cancel ’officially’ with the Admissions Office.

I am doing B.Comm./B.A. International, do I have to register at NUI Galway?  Yes.

I overpaid fees – how do I arrange a refund?  Contact the Fees Office. A refund (where applicable) takes 3 to 5 working days if student paid by Credit / Debit card or 10 to 12 working days if student paid by bank giro. 

I am due a refund. Can this refund cheque be issued in another person’s name?  No.

I paid a deposit for a course but did not register, how do I arrange a refund?  Deposits for courses are non-refundable.

I paid the non-tuition charge but am in receipt of a local authority/VEC grant – how do I arrange a refund of this?  In the case of students who qualify for these grants, the Fees Office will apply for same on their behalf on receipt of instructions via the student’s registration form. When the local authority / VEC pays the non-tuition charge the Fees Office will issue a refund to the student.

I paid a deposit for my course and am in receipt of a local authority/VEC grant – how do I arrange a refund of this?  In the case of grant / scholarship holders who may be entitled to a refund in respect of the initial fee instalment paid to the CAO or NUI, Galway, the refund will not be made until all registration requirements have been completed and / or the full fee received by the University from the Authority awarding the grant / scholarship.

Is the deposit on a course part of the full fee?  Yes, once a student registers with NUI Galway the deposit becomes part of their fee paid. Deduct this deposit from the course fee and pay the remaining balance.

Where can I get the telephone number to my local authority?  Please see the Grants - Local Authority Contacts (Co Councils, VECs and Northern Ireland / U.K. grant) section of this website.

I can’t call to the Fees Office to collect my grant what can I do?  If you are in receipt of a higher education grant maintenance payment and are unable to collect it in person due to Erasmus or course placement commitments please call to the Fees Office to complete the " Unable to collect grant cheque" form or see the Grants section of this website and complete this form and return it to the Fees Office, NUI Galway.  By completion of this form we will be authorised by you to forward your grant cheque to Bank of Ireland or Allied Irish Bank.

I am unhappy with my postgraduate course choice and am in receipt of local authority / VEC funding, how will this affect my eligibility for further postgraduate funding?   The Fees Office will invoice the local authority / VEC for your course. With regard to funding for subsequent courses it would be advisable to contact your local authority / VEC directly.

I am repeating a year level at NUI, Galway. Will I be eligible for 'free fees' or local authority / VEC funding?   No but under exceptional circumstances your local authority / VEC may fund you for a 'repeat' year. Contact them regarding payment.

I have stopped attending my course do I still owe fees?  If you register for a course at NUI Galway you are liable for the full course fee.

Can you explain "time credit" for Ph.D. studies?  For first year students who register for Ph.D. studies (full-time) at mid - point during the Academic Year (i.e. from 1st November to 1st March) are liable for full fees.  Such students will also be liable for full fees the following September to re-register for 2nd Year of their Ph.D. studies.  However, in the final year of their studies (i.e. year 5 they will receive credit for the amount of time missed in year 1 to cover the fee payment in year 1.  See example below:

Student registers in Academic Year 2010/11 on 1st December 2010 for 1st Year Ph.D. in Arts and pays full fees:
     Year 1:  2010/11 student registers on 01/12/10 paying full fees
     Year 2:  2011/12 student registers on 01/09/11 and pays full fees
     Year 3:  2012/13 student will register on 01/09/12 and pay full fees
     Year 4:  2013/14 student will register on 01/09/13 and pay full fees
     Year 5:  2014/15 student will register on 01/09/14 and pay NO FEE and has until 01/12/14 to submit the final version of their thesis to our Exams Office.  If the student is not in a position to submit at this date, he/she will be liable for writing up fees which will last from 01/12/14 to 01/12/15.

First year research students who register after 1st March will be classified as 0Ph.D. (PA for Arts; PC for Commerce; PE for Engineering; PS for Science etc) students and pay a student levy only (in 2010/11 this levy is €224) and will be registered.  In September they will then be registered as Year 1 Ph.D. or research Masters students and owe full fees.  

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