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Blackboard Service Restored

Thursday, 23rd of December, 2010

Update: Monday 10th January 11:00

Access to the Blackboard Virtual Learning Environment which had been significantly disrupted from 20:00 on December 22nd 2010 was restored to full service on Friday January 7th 2011 at 13:30.

The disruption to service arose from a level of external access to the Blackboard infrastructure which greatly exceeded previous norms and resulted in a degradation of performance. The source of this traffic has been identified and has been blocked by changes to our security configuration. Traffic volumes and performance levels have now returned to previous norms.

ISS can reassure staff and students that the integrity of the Blackboard infrastructure, its academic content, and staff and student accounts has been maintained throughout this period.

ISS apologise for the inconvenience caused by this disruption. A Critical Incident Report will be prepared and published on the ISS website in due course.

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Update: Friday 7th January 16:05

The Blackboard service is currently available, however it may be subject to intermittent disruption.

ISS are working to resolve this issue as a priority and apologise for the inconvenience caused.

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Update: Wednesday 5th January 16:50

The Blackboard service has been restored for on-campus use only. This includes PC Suites, staff and postgraduate desktops and on-campus WiFi.

ISS are working to restore full access to the Blackboard service including off-campus access as a priority and apologise for the inconvenience caused.


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Update: Wednesday 5th January 09:55

Following a technical issue on 23rd December, Blackboard is now available, however, it will be subject to disruption on Wednesday 5th January.

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A technical issue has arisen with the University’s virtual learning environment, Blackboard, which has required ISS to withdraw access to the service over the Christmas period.

ISS will work on resolving the matter to ensure full access can be restored in advance of the start of semester two.

We apologise for the inconvenience that this will cause to students and staff who require access to the service over the Christmas break.

Conor McMahon
Head of Service Delivery
Information Solutions and Services
Tel. 091 495777

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