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Scheduled Downtime for Student Records (Quercus) on Monday, 11th March (17:00 – 21:00)

Thursday, 28th of February, 2013

Update: 17:20 Thursday, 14th March

On Friday, 15th March from 08:15 to 08:45, the following services will be unavailable:

• Student Record Self Service

• Academic Staff Self Service Access to Student Records

• Student Record Administration (Back Office)

• Student Record Administration (Web)

• Student Reporting Services (including Discoverer)

• Student Record Feeds (Data Integration)

If you have any queries about this maintenance activity, please contact the ISS Service Desk (Tel. x5777 eMail servicedesk@nuigalway.ie).
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Update: 16:45 Thursday, 14th March

Users can now access the Placement service using the following link - https://sis.nuigalway.ie/live/f?p=131:1
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Update: 12:00 Thursday, 14th March

Access to the following service elements has been restored:

* Student Record Self Service
* Academic Staff Self Service Access to Student Records

ISS are continuing to work with our supplier to restore access to the Placement service.


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Update: 17:20 Wednesday, 13th March

A restart of the student database service is required to restore Academic Staff Self Service Access to Student Records and Placement.

This restart will be completed on Thursday, 14th March from 08:30 to 09:00. The following services will be unavailable during this maintenance window:

• Student Record Self Service

• Academic Staff Self Service Access to Student Records

• Student Record Administration (Back Office)

• Student Record Administration (Web)

• Student Reporting Services (including Discoverer)

• Student Record Feeds (Data Integration)

If you have any queries about this maintenance activity, please contact the ISS Service Desk (Tel. x5777 eMail servicedesk@nuigalway.ie).

__________________________________________________________________________________________
Update: 16:50 Wednesday, 13th March

Access to past Exam papers is now restored.

However, the following service elements remain unavailable:

* Placement
* Student Record Self Service
* Academic Staff Self Service Access to Student Records

It is envisaged access to these services will be restored overnight.

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Update: 15:50 Wednesday, 13th March

ISS are continuing to work with our supplier to restore the following services:

* Placement
* Student Record Self Service
* Academic Staff Self Service Access to Student Records
* Past Exam Papers

It is envisaged access to these services will be restored overnight.
______________________________________________________________________________________

Update: 08:45 Tuesday, 12th March

Following scheduled maintenance work on Monday 11th March, a number of service elements are unavailable:

* Placement
* Student Record Self Service
* Academic Staff Self Service Access to Student Records

We are working with our supplier to resolve these issues as a priority.

ISS apologise for the inconvenience caused to users.

_________________________________________________________________________________________

Update: 16:00 Wednesday, 6th March

This maintenance activity has been re-scheduled for Monday, 11th March from 17.00 to 21.00.
_____________________________________________________________________________________
Update: 16:30 Tuesday, 5th March

This maintenance activity has been postponed and will be re-scheduled at a later date.
_____________________________________________________________________________________

On Tuesday, 5th March from 17:00 to 21:00, the following services will be unavailable:

• Student Record Self Service

• Academic Staff Self Service Access to Student Records

• Student Record Administration (Back Office)

• Student Record Administration (Web)

• Student Reporting Services (including Discoverer)

• Student Record Feeds (Data Integration)

If you have any queries about this maintenance activity, please contact the ISS Service Desk (Tel. x5777 eMail servicedesk@nuigalway.ie).

Conor McMahon
Head of Service Delivery
Information Solutions and Services
Tel. 091 495777

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