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about us, our performance, critical incident report, archived
Archived Critical Incident Reports
Please note the below PDF files are for on campus viewing only
Blackboard Students Accounts Disabled 29/10/2011 - PDF(103KB)
Print Release Stations Unavailable 21/10/2011 - PDF(101KB)
Web Service Unavailable 01/10/2011 - PDF(103KB)
Services in DMZ Unavailable On-Campus 21/09/2011 - PDF(102KB)
NUIGWiFi Service Interruption 28/05/2011 - PDF(104KB)
Academic Staff Email Service – Service Unavailable for Multiple Users 04/04/2011 - PDF (32KB)
Aleph Library Database and Application Offline 02/04/2011 - PDF (32KB)
Agresso – PO Management Unavailable 23/03/2011 - PDF (112KB)
UDS Authentication Disrupted 22/12/2010 - PDF (44KB)
BlackBoard Service Unavailable 22/12/2010 - PDF (40KB)
Print Cluster Failure - 13/12/2010 - PDF (32KB)
Web Proxy Service Failure - 13/12/2010 - PDF (32KB)
Exchange Disk Space 9/12/2010 - PDF (32KB)
Data Centre Service 19/11/2010 - PDF (60KB)
ISS Agresso and Student Portal Outage 10/11/2010 - PDF (100KB)
Interruption to the availability of some online services 21/10/2010 - PDF (48KB)
ANSYS & SPSS Licence Expiry 30/09/2010 - PDF (92KB)
Print service offline 07/09/2010 - PDF (32KB)
Network Outage 17/08/2010 - PDF (108KB)
Quercus online services unavailable 07/08/2010 - PDF (72 KB)
SAN Upgrade, Interruption to the availability of some online services 05/08/2010 - PDF(48KB)
NUIG wireless service became incaccessible in a number of locations 29/07/2010 - PDF (48KB)
Internal staff email was not being delivered 12/06/2010 - PDF (80KB)
Quercus experienced intermittent functionality of Oracle report server 12/06/2010 -PDF (89KB)
Student Mail delivery service interrupted 10/06/2010 - PDF (92KB)
Fellowship Payroll Issue 20/05/2010 -PDF (44KB)
Agresso POS not being emailed 20/05/2010 - PDF (44KB)
Network and Service Outage 09/05/2010 - PDF (42KB)
Web server Security Breach April 2010 - For security reasons this CIR is not available for general perusal. Please contact the ISS Service Desk to request a copy
LEAS server was not responding and would not boot 28/02/2010 - PDF (29KB)
Brief service outage for Exchange users in the AC domain 15/02/2010 - PDF (30KB)
The proxy server software failed temporarily on 2 of the 4 servers 09/02/2010 - PDF (31KB)
Blackboard Users experienced slowness and timeouts when logging in 09/02/2010 - PDF (97KB)
Non-delivery of email from AC domain user to MIS domain users 22/12/2009 - PDF (57KB)
SMTP connectivity lost between Agresso Application Servers and MISMAIL 14/12/2009 - PDF (52KB)
Exam Account Creation and OIM1 Node Failure 11/12/2009 - PDF (29KB)
Online Print Credit Service: Incorrect Charges & Service Downtime 02/12/2009 - PDF (80KB)
NUIGWifi and all VPN authentications stopped 27/11/2009 - PDF (39KB)
UDS Replication Issues 20/11/2009 - PDF (46KB)
Print Service Interruption 12/11/2009 - PDF (62KB)
MIS OWA service was unavailable or very slow 07/11/2009 - PDF (29KB)
DMZ Failure on Some VMWare Switches 01/11/2009 - PDF (57KB)
Remote Access Using the AnyConnect Client Failed 22/10/2009 - PDF (44 KB)
The Firewall Stopped Processing 22/10/2009 - PDF (81KB)
Deletion of Student Accounts 22/10/2009 - PDF (80.0KB)
The Agresso system not processing any server jobs 18/08/2009 - PDF (17.3KB)
The StudentMail service mail routing stopped working correctly 17/08/2009 - PDF (17.5KB)
Loss of AD Connectivity 23/01/2009 - PDF (53.8KB)
Controller Failure 10/11/2008 - PDF (256KB)
Network Outage 4/11/2008 - PDF (180KB)
Web Site/Database Unavailable 6/10/2008 - PDF (35.51KB)
Exchange Trans Logs 09/06/2008 - PDF (55.6KB)
Print Server Downtime 04/04/2008 - PDF (69.1KB)
BlackBoard Content Unavailable 16/02/2008 - PDF (57.8KB)
USER2 Volume Failure 17/01/2008 - PDF (60.5KB)
SAN Disk Failure 07/11/2007 - PDF (56KB)
SAN Disk Failure 12/10/2007 - PDF (56KB)
Exchange Server Outage 11/10/2007 - PDF (80KB)
Netware Staff Volume Failed to Mount 01/10/2007 - PDF (60KB)
Blackboard Service Unavailable 31/08/2007 - PDF (60KB)
Exchange Outage 13/07/2007 - PDF (39KB)
Favorites in IE not available 22/05/2007 - PDF (56KB)
MS Word Failed to Launch 11/05/2007 - PDF (52KB)
AutoCAD Exam 25/04/2007 - PDF (21KB)
Print Kiosk Service Loss 24/04/2007 - PDF (49KB)
Web Server Hardware Fault 12/04/2007 - PDF (49KB)
Web Services Unavailable 12/04/2007 - PDF (54KB)
Phone: Admin: eMail: Support ICT Regulations
This page was last updated Wednesday, May 02, 2012