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Financial System - Agresso Online Services, Frequently Asked Questions

How do I log in?

• If you work in a financialmanagementoffice, you should notice a new shortcut on your desktop, titled Agresso 5.5 Smart Client. Double-click this to launch the application.
• If you use Agresso for Purchasing online, or budget checking, and viewing financial reports, you should now access the system using the Agresso web client using your internet browser.
• You will find the link on the NUI Galway Online Services homepage or the URL itself is https://agresso.nuigalway.ie/

I can’t log in?

• Do you already have an Agresso account?
• You should be an Agresso 5.4 user with an account, to try and login to Agresso 5.5.
• Are you logging onto the correct URL from the NUI Galway Online Services homepage.

Forgot your Agresso account details?

• Is my Agresso username and password the name as my windows or network details?
• No, it is a separate Agresso username and password.
• eMail servicedesknuigalway.ie, or log a ticket on the ISS Service Desk Ticketing System, to double check your username, and to reset your password.

I have my account information but I can’t login?

• Are you entering the correct username, it is a six digit number without an S at the end.
• You must enter U1 as the client.
• The password field is case sensitive, so check if your CAPS lock is on.
• Contact the Service Desk, or log a ticket on the  ISS Service Desk Ticketing System, to double check your username, and to reset your password.

I’ve logged in but I can’t see my accounts when I run a report.

• eMail servicedesknuigalway.ie, with a list of the accounts you were able to view in 5.4, or you believe should be accessible to you now. The Service Desk team will verify your previous 5.4 access, and enable the same accounts. You MUST copy your line manage, and the Sub Account owner, and or budget holder as approval for access to accounts.

I need some data that I cannot find using the Global Web Reports.              

• You should log a ticket on the  ISS Service Desk Ticketing System, detailing the type of information you are trying to extract.
• The Service Desk will route the request to the relevant resource in Financial, Management or Research Accounting who govern control of Global reports. They will determine the suitability of creating a new global report.             

• All requisitions that fall outside of predetermined bands require approval.
• If your manager does not use Agresso, they must nominate a delegate that has an Agresso account, and can authorise requisitions on their behalf.
• The request to setup a delegate must be sent to servicedesknuigalway.ie, and copied to your Line Manager, and Budget Holder.

Why am I not receiving Agresso notification emails?

• You should add Agresso as a Safe Sender on your email account

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