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staff, DESKTOP SUPPORT, STAFF COMPUTER SCHEME

Staff Computer Scheme

Q. What is the Staff Computer Scheme?
Q. How does the Staff Computer Scheme work for new staff?
Q. How does the Staff Computer Scheme work for existing staff?
Q. How do I find out if I am eligible for a new computer under the scheme?
Q. What type of computer can I get under the scheme?
Q. Can I request a customised computer or additional hardware?
Q. Can I order my own computer directly from the supplier under the scheme?
Q. How long does it take to get a new computer under the scheme?
Q. What software will be installed on my new computer?

Q. What is the Staff Computer Scheme?

A. New permanent academic staff and new academic staff on contracts of minimum three years duration are entitled, under a scheme administered by the Registrar's Office, to purchase a new computer and a printer (maximum total value of €1,200 including VAT). Existing academic staff with a computer that is 5 years or older, are also eligible.

Q. How does the Staff Computer Scheme work for new staff?

1. The Human Resources department will advise Information Solutions and Services of all new eligible appointments.
2. Information Solutions and Services then requests the appropriate contact person in the relevant department to complete an online  form to specify the type of computer required.
3. Information Solutions and Services will order and pre-configure the computer with standard desktop software (i.e. Microsoft Office, SPSS, Internet browser and email software).
4. A ticket will automatically be created in our ISS service desk ticketing system ticketing system and the staff member will be emailed the details of the ticket. 
5. The computer will be delivered by courier directly to the staff member's office. The staff member should then contact the  Service Desk referencing the ticket number to inform them that the computer has been delivered.  
6. The staff member is advised to unpack the computer and assemble it on the desk or in the desired location.  
7. A technician will be assigned the ticket and will contact the user to arrange final configuration.   

Q. How does the Staff Computer Scheme work for existing staff?

1. The academic staff member contacts the Registrar's Office ( Joan Hurney) to request written authorisation to avail of the scheme.
2. Upon receipt of authorisation, the staff member completes the online  Staff Computer Scheme Form to specify the type of computer required.
3. Information Solutions and Services will order and pre-configure the computer with standard desktop software (i.e. Microsoft Office, SPSS, Internet browser and email software). 
4. A ticket will automatically be created in our ISS service desk ticketing system ticketing system and the staff member will be emailed the details of the ticket. 
5. The computer will be delivered by courier directly to the staff member's office. The staff member should then contact the Service Desk referencing the ticket number to inform them that the computer has been delivered.  
6. The staff member is advised to unpack the computer and assemble it on the desk or in the desired location.  
7. A technician will be assigned the ticket and will contact the user to arrange final configuration. 
     
   Note: It is the responsibility of the staff member to ensure that any required data on their obsolete computer is correctly backed up and transferred to the new computer.

Q. How do I find out if I am eligible for a new computer under the scheme?

A. (a) All new permanent academic staff are eligible for this scheme.
All new academic contract staff of minimum three years duration are eligible for this scheme.

(b) Renewals
In order to qualify for a renewal, the existing computer must be 5 years or older. In some cases, the Registrar's Office may request Information Solutions and Services to assess the computer for its eligibility. The academic staff member contacts the Registrar's Office ( Joan Hurney) to request written authorisation to avail of the scheme.

Q. What type of computer can I get under the scheme?

A. The following companies have been awarded the contracts for the provision of desktop PCs, Laptops and Apple Mac laptops and desktops.  ISS will only support equipment purchased from Dell or Screenway.

Q. Can I request a customised computer or additional hardware?

A. Yes. You can specify customisations or additional hardware required when submitting the online form to Information Solutions and Services.

Please note that if a staff member requires any non-standard features, which increase the cost beyond the standard specification (€1,200 including VAT), this additional cost will have to be met from departmental funds.

Q. Can I order my own computer directly from the supplier under the scheme?

A. No, you cannot order directly from the supplier's website but you can obtain a quotation for additional extras to the standard models from our account managers directly. All computer orders under the scheme must be ordered through Information Solutions and Services.

Q. How long does it take to get a new computer under the scheme?

A. If you order a standard computer (i.e. no customisation or additional hardware), the estimated delivery time is three weeks from the time that Information Solutions and Services places the order.

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