•   Important Links
• Staff eMail
• StudentMail
• Blackboard
• Print Credit
• Service Desk Ticketing System

staff, email, exchange email, faq, outlook 2003

Why do I see multiple contacts under Outlook Address Book when selecting message recipients?

Multiple contacts are displayed when the option to display the contact folder is selected for multiple contact folders. Complete the following steps to resolve this problem.

1. Open Contacts (click Contacts in the Navigation pane on the left of the Outlook window).
   
   
2. Under the heading My contacts, right-click on Contacts.
   
   
3. Choose Properties from the menu that appears.
   
   
4. In the Contacts Properties dialog box, click the Outlook Address Book tab.
   
   
   
   
5. Ensure that Show this folder as an email Address Book is ticked
   (as shown in image above).
   
   
6. Click Apply and then click OK.
   
   
7. Under the heading My contacts, right-click on the second item e.g. Contacts in Personal Folders and choose Properties.
   
   
8. Repeat step 4 but this time, ensure that Show this folder as an email Address Book is NOT ticked. Click Apply and then click OK.
   
   
9. Repeat steps 7 & 8 for any remaining items under the heading My contacts.

• Disclaimer
• Privacy
• Copyright
• Accessibility