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staff, email, exchange email, macintosh users, known issues

Known issues for Macintosh users of Entourage

• Duplicate Recurring Event

• Problem: Outlook user creates a recurring Event, which spans over a weekend. Entourage user will see multiple events for some of the days (e.g., Sunday).
  Solution: None. This is a known issue and should be resolved by an upcoming service pack release.

• Auto pick Next
  

  Problem: Outlook's "Auto pick next" feature is not available. When creating a meeting, this feature will find the next available time when all of the meeting invitees are free.
  Solution: Entourage does not currently have this feature.

• Delegate Access

Problem: Delegate is unable to view the Calendar, Inbox, and/or Contacts, even though the delegate has been granted rights.
Solution: ? A workaround is possible....

• Delegate Rights
  

  Problem: Users cannot assign delegate rights to their calendar from within Entourage.
  Solution: The person granting delegate access must use Windows Outlook to set up the permissions. See "Set up delegate access in Outlook" in Entourage Help. Then from Entourage, you can add the Exchange account of the person who has granted delegate access. See "Add another person's mailbox to your account" in Entourage Help.

• Drag and Copy Appointments
  

  Problem: Cannot drag and copy a meeting from one date to another.
  Solution: None. Entourage does not support copying of meetings.

• Group Scheduling
  

  Problem: Outlook provides access to group scheduling by allowing you to either set up special groups or use your distribution lists. Upon expansion, both methods show Free/Busy time for the group members. Entourage does allow you to schedule a meeting with an entire distribution list, but does not appear to allow you to view the Free/Busy times for individual members or expand the list so that you can view the members and/or remove some of the members before creating the meeting.
  Solution: Enter the Group name in the "Invite:" field and press Return. Move the mouse over the Group name until the pointer becomes a hand and then click to open the window. Control-click on the Group name and choose Expand Group from the menu. Close the window and click the Scheduling tab to view individual group members.

• Optional Attendees
  

  Problem: Cannot schedule attendees as "Required" or "Optional". Solution: None. Entourage does not offer this feature.

• Propose other time
  

  Problem: Meeting recipient cannot easily "propose another time."
  Solution: None. Entourage does not offer this feature.

• Private Appointments
  

  Problem: Meeting creator cannot set appointments or meetings using the Private option.
  Solution: None. Entourage does not offer this feature.

• Quota
  

  Problem: Cannot view how much of your quota (space) you are using on the Exchange server.
  Solution: None. Entourage does not offer this feature.

• Redirect
  

  Problem: You receive an error message " HTTP error. Access to the resource is forbidden." when you redirect an e-mail message
  Solution: The message sender must give you permissions to their Inbox.

• Remove attachments from e-mail messages
  

  Problem: Cannot remove an attachment from any e-mail message, and still leave the message intact. Note: If you delete a message, both the message and attachment are removed from the Exchange server.
  Solution: None. Entourage only supports this option for POP or IMAP connections while NUI, Galway staff use a MAPI connection.

• Resources

  Problem: If a resource is double-booked, the person scheduling the resource does not get a notification that the resource is unavailable.
  Solution: None. Entourage does not offer this feature.

• Rules

  Problem: Server-side rules created in Outlook cannot be edited in Entourage.
  Solution: None. Rules created in Entourage are client-side only.

• Syncing calendar
  

  Problem: Not all information in Entourage calendar events can be transferred to your PDA (Personal Digital Assistant). The location of the event and information about invitees is not synchronized.
  Solution: None. Entourage does not offer this feature.

• Syncing notes and tasks

  Problem: Cannot synchronise notes and tasks to the Exchange server.
  Solution: None. Entourage does not offer this feature.
  View the relevant Microsoft article here.

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