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How do I stop wanted email from going to my Junk Mail folder?

When you find email in your Junk mail folder that is not junk, select and right click on it, then select Junk E-mail, and Mark as Not Junk. You will then have the opportunity to add the sender or the address they sent to to a "safe" list so that these emails will not be marked as junk in the future.

Outlook 2007

Outlook 2010

Outlook 2007

Safe Senders List

To ensure that no mail sent from an nuigalway.ie sender is ever marked as Junk Mail, you can add nuigalway.ie  to your Safe Senders list. In Microsoft Outlook

1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Ensure that Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder is unticked
   
   
4. Click the Safe Senders or Safe Recipients tab.
5. Click Add and type nuigalway.ie
6. Click OK and Apply

Agresso Users

To ensure Agresso notification emails do not go to your Junk Mail folder, follow the steps above
add agresso55nuigalway.ie to your Safe Senders list.

 

Outlook 2010

Safe Senders List

To ensure that no mail sent from annuigalway.ie sender is ever marked as Junk Mail, you can addnuigalway.ie to your Safe Senders list. In Microsoft Outlook

1. On the  Home menu, choose the Delete tab
2. On the Delete tab, click Junk E-mail.
3. Select Junk E-mail options
4. Ensure that Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder is unticked 
   
   
5. Click the Safe Senders tab.
6. Click Add and type nuigalway.ie
7. Click OK and Apply
   

Agresso Users

To ensure Agresso notification emails do not go to your Junk Mail folder, follow the steps above
add agresso55nuigalway.ie to your Safe Senders list. 

 

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