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How to clear Outlook 2011 cache

The following document describes how to clear the Outlook 2011 cache on a folder if no new emails are being delivered to the folder and the user is aware that new emails have been sent and should have been received.  In the example below the   Inbox is being used, however, this process can be carried out on any folder which resides on the Exchange server.

1. Open Outlook 2011
   
   
2. To select the relevant folder which is not receiving email, press the Ctrl button on the keyboard and click on the folder with the mouse button.  Select the Folder Properties option from the menu  
   
   
3. The Folder Properties window will be displayed.  Click on the ' Empty' button under the Empty Cache section  
    
   
   
   
   
4. When you empty the cache, Outlook 2011 will delete all locally held email and resynchronize the inbox with the Exchange server.  All email which is in the inbox will be pulled back down from the Exchange server.  Depending on how much email you have this may take some time to complete.  When complete, click 'OK'. 
   
   

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