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staff, email, faq, outlook web access, unresolved names

How can I fix unresolved names in my distribution lists?

New Staff (from September 2012) and staff who have been migrated to Exchange 2010 server

1. Login to https://mail.nuigalway.ie/                                                                                    
2. Open the Contacts view of Outlook and locate your distribution group.                                                                                
3. Select the appropriate group, double click to open. 
4. Verify the contact information. Remove non-printing character such as a space at the beginning or end of the address. Any non-printing character will cause problems.  Click Save and Close.

Users who have not been migrated and are currently on Exchange 2003 server

1. Login to https://staffmail.nuigalway.ie/
2. Open the Contacts view of Outlook and locate your distribution group .               
3. Select the appropriate group, double click to open.
4. Verify the contact information. Remove non-printing character such as a space at the beginning or end of the address. Any non-printing character will cause problems. Click Save and Close.

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