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stAFF, Software requests

ISS has implemented a software request process that provides a method for requesting software for use in PC Suites, on staff computers and for the addition of software licenses to the network licensing servers. Requests are accepted from permanent staff at NUI Galway only. Students must request software from academic staff.

Before you request software

1. Review the Software A-Z to check current software and license availability
2. Consult the policy on University Support for Software License Costs
3. Be mindful of the response time for software requests including minimum turnaround time and start of term deadlines - details below.

How to request software

1. Software requests will only be accepted from staff using the online form  

2. Once the form is submitted, a ticket will automatically be created in the service desk ticketing system and the staff member will be emailed the details of the ticket. 

3. To request software for a computer outside the PC Suites e.g. staff desktop computer, please log a ticket under the category Desktop Support (Staff & Postgrad) -> Software  -> Software Request (note that you should choose Software Request (Managed Desktop) for an office computer for which you do not have rights to install software).

4. Alternatively, contact the ISS Service Desk who can log a ticket for you.

No software requests for PC Suites will be reviewed in the period six weeks prior to and four weeks following the start of academic term in order to ensure the stability and quality of the PC Suite build. Requests for new software on staff computers during the same time period may have a longer response time than normal.

Note: Requests for software that are not in the General Availability (GA) release stage of production may be denied to ensure the stability of the deployed software build within the PC Suites. Examples of pre-GA release stages include: pre-alpha, alpha, beta, Release Candidate (RC), and Release to Manufacturing/Marketing (RTM).

Trial or demo software versions will not be released into production without commitment to purchase the full licensed version.

Response Time

The software request process aims to facilitate all requests within a six week window. The minimum turnaround time for any software request is two weeks. Please note that this is dependent on technical feasibility and also on software installation media and license availability.

Queries

If you have any queries about the software request process, please contact the ISS Service Desk.

    

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