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staff, advice & support

Service Desk

The Service Desk is a service provided for all staff and students, both undergraduate and postgraduate.It offers a "one-stop shop" for all your computing related problems/queries.

How do I contact the Service Desk? 

The following is a list of typical reasons why a user would contact the Service Desk:

• You need to register a node on the campus network i.e. you have a PC and you wish to have it connected to the network in order to use the Internet and email
• Password problems - you are unable to log onto the PCs in the Public Access suites
• You are a new member of staff and wish to register for an email account
• You are experiencing problems with an application e.g.
  • sending and receiving email attachments
  • formatting MS-Word documents
• You require access to a software package not currently available
• You wish to report a broken PC, raise a support query by logging a ticket using our ISS Service Desk Ticketing System
• Wireless Information

You can contact the Service Desk by dialling extension 5777 or by using our ISS Service Desk Ticketing System

Location: Room 128, Information Solutions and Services, Arts and Science Building (Ground Floor) View Map.

Directions: Walk down one of the corridors to the right of the Lost & Found office (marked 'Chemistry' or 'Ceimic') in the Arts & Science Building.  At the back of the building (just before the bridge to the IT building), go down the stairs to the ground floor.  At the bottom of the stairs, go left and through the double doors.  The Service Desk is the first office on the left.

Opening Hours: 9:15 a.m. to 5:00 p.m., Monday to Friday.

We appreciate your feedback on Information Solution and Services. Please use the feedback form to send us your comments and suggestions for improving the service.

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