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service catalogue, web services, Web support Services

Web Support Services

What is the service?

A Web support service is applied to the use and management of officially branded NUI Galway Web sites that are hosted on the University’s Web site hosting service. Support covers the creation and management of Web content using the University’s Content Management System (CMS).

Who can use the service?

The support service is only available to University Web site administrators who use the official Web publishing template and CMS.

Availability

Content Management System is available 24x7
For support queries, contact the Service Desk from 09:15 to 17:00 (Monday – Friday)

Prerequisites required for the service

The Web site must be authorised by the Head of Unit. The Head of Unit must also assign a Web Administrator for the Web site. Verify if there is a need for a new Web site or if the content can be added to existing department’s Web site.

Training

Web training is provided by Web Services via the Staff Training and Development Office and is divided into three courses. Assistance is also available in the form of online help with CMS guides available in video and text formats.

Setup/Support instructions for users

Request for New Web site
Request a New CMS Account
Contact the Service Desk (Tel. x5777 eMail servicedesknuigalway.ie ) to request a new account to edit a Web site or to reset a forgotten password.
Support request
Support tickets must be logged by contacting the Service Desk (Tel. x5777 eMail servicedesknuigalway.ie). See Helpdesk FAQ's on Web - Web Editing Support (for internal viewing only).

Troubleshooting Tips for users

Support tickets must be logged by contacting the Service Desk (Tel. x5777 eMail servicedesknuigalway.ie).

Related University ICT policies

Web Policy (PDF 34KB)
Web Standards (PDF 38 KB)

Information Solutions and Services
Phone: Admin: eMail: Support ICT Regulations
This page was last updated Friday, June 10, 2011