- All support calls and queries should be logged with the Service Desk in the first instance
- Support tickets are assigned (depending on their nature) to the appropriate group within Information Solutions and Services.
- Support tickets are prioritised based on impact on the entire user population.
- If you are dissatisfied with the service that you have received from Information Solutions and Services, please contact
Maria Linnane, Service Desk Manager (eMail firstname.lastname@example.org) giving details of the support ticket, if appropriate. If you feel that further escalation of the matter is required, please contact the Head of Operations, Conor McMahon (eMail email@example.com).