Escalation Procedures


  • All support calls and queries should be logged with the Service Desk in the first instance

  • Support tickets are assigned (depending on their nature) to the appropriate group within Information Solutions and Services.

  • Support tickets are prioritised based on impact on the entire user population.

  • If you are dissatisfied with the service that you have received from Information Solutions and Services, please contact
    Maria Linnane, Service Desk Manager (eMail giving details of the support ticket, if appropriate. If you feel that further escalation of the matter is required, please contact the Head of Operations, Conor McMahon (eMail