Escalation Procedures

 

  • All support calls and queries should be logged with the Service Desk in the first instance

  • Support tickets are assigned (depending on their nature) to the appropriate group within Information Solutions and Services.

  • Support tickets are prioritised based on impact on the entire user population.

  • If you are dissatisfied with the service that you have received from Information Solutions and Services, please contact
    Maria Linnane, Service Desk Manager (eMail maria.linnane@nuigalway.ie) giving details of the support ticket, if appropriate. If you feel that further escalation of the matter is required, please contact the Head of Operations, Conor McMahon (eMail conor.mcmahon@nuigalway.ie).