Staff Printing

Description

University of Galway has a fully managed print service in place for the supply, install and maintenance of Multifunction Printers (MFP), and the replenishment of paper and other consumables such as toner. The current supplier is MJ Flood.

The service is available to all units, and is recommended to all units as the most cost advantageous method of ensuring a reliable and cost-effective print service. There is no capital outlay for these devices; departments agree in advance to pay a monthly bill based on actual usage i.e.  pay per page printed, copied or scanned. ISS will issue monthly bills to the relevant department requesting payment via an internal transfer. See below for per use charges.

While the departmental printer will be the local MFP, it is possible to release prints at all of the approximately 80 existing MFPs located throughout campus. See ISS Print Machine Locations for more information

How To Obtain This Service

Managed Print Service

• Logon to servicedesk.nuigalway.ie and raise a ticket choosing the Request Type ’08 Printing’ and category ‘Request a MFP (printer)’.  This must be completed by the budget holder or a permanent member of staff who has written authorisation from the budget holder to proceed and authorise monthly transfers.
• MJ flood, the supplier, will contact and arrange a site visit to establish print requirements and they recommend a suitable device.
• Once agreed, MJ Flood will install the device and train departmental users.

A nominated person within the department will become the Print Cost Centre manager. This person is responsible for granting/revoking permission to individuals within the department to charge printing/copying/scanning activities to the departmental budget.

Who Can Use This Service

Any staff member within a department who have implemented this service.

Hosted Queues

Hosted Queues are available where staff are not availing of the full Managed Print Service . The following options are available:

• Direct printing via a central queue
• Scan-to-email if supported by the device

Staff can download these queues by browsing to \\printservice.nuigalway.ie via the search box on their Windows PC

They can then install the print queue they require by double-clicking on it.

Prerequisites For The Use This Service

Users must have:

• A network attached PC or a Eduroam enabled laptop
• A valid Campus Account
• Permission and access to charge printing costs to a departmental budget (cost centre). Staff members can purchase print credit for personal use by going to http://printcredit.nuigalway.ie
• For email printing, the user must be logged into their University of Galway email account

Availability

The service is available 24x7 on campus

Cost

There is an initial once-off fee per MFP to cover software licensing and other necessary charges.   The current fee is €320 plus VAT (Jan 2018)

The per-use charges are as follows: -

Print / Copy

Scan

Support

For technical support queries, contact the Service Desk