How can I access my student email account?

Student email is available at http://mail.office365.com/ / http://studentmail.nuigalway.ie/.

How do I sign in to my student email?

Sign in using your NUI Galway student email address and Campus Account password. 

Student email login

What is my student email address?

In order to find your student email address, go to CASS (https://cass.nuigalway.ie) and click on Set Language. Your NUI Galway student email address is displayed here.

student email address

How do I change my email address to reflect a change in my name?

If you need to make a change to your email address for any reason (e.g. changing from your maiden name to your married name) please contact the Student Information Desk (SID) with the updated details.

Following a name change, you will receive an automatic email informing you of the change. If this change is acceptable/not acceptable, please contact the Service Desk servicedesk@nuigalway.ie to confirm/reject the change. Once you have confirmed the name changes you will not need to take any further action, and the old email address will be left as a secondary email address on your account. We do advise that you to correspond your new email address to your contacts.

Please note that your new email address as advised in the email from the Service Desk becomes your new login ID. However, you can continue to use the same password that you used previously and your mailbox content will not change. If you forget your new email address, remember that you can check this detail through CASS.

How do I change my email address to the Irish format?

The default primary student email address is firstinital.surname1@nuigalway.ie Students can change their default email address to the Irish format (e.g. firstinital.surname1@oegaillimh.ie)  by following the steps below:

  1. Log on to CASS with your student ID number and password

  2. Under your CASS account go to My Account and Set Language

  3. From the drop down menu please select the appropriate email address and click OK


  4. ‌Please contact the Service Desk servicedesk@nuigalway.ie to confirm the change.

Note: Even after the format of your email address has been changed to firstinital.surname1@oegaillimh.ie you will still be able to receive emails under the format firstinital.surname1@nuigalway.ie.

What is my password?

New Students:

Sign in using your NUI Galway email address and your temporary Campus Account password. If you haven’t already activated your Campus Account go to CASS and activate your account. While in CASS, take note of your NUI Galway email address; this is your email username.

Returning Students:

If you were a registered student of NUI Galway during the last academic year, you will continue to use the same NUI Galway email address and password as last year.

How do I change my password?

The password for your student email account can be changed by logging in through CASS. This will also change your CASS password and the password for your Blackboard account. Please note that your password must be at least 8 characters in length.

How can I connect my email account to a mail client (e.g. Outlook) or to make it accessible on my phone?

Please click on the appropriate item in order to setup  the Microsoft Outlook 2010/2013 mail client, other mail clientsAndroid Mobile Phones or an iPad and iPhone. It is recommended that you choose the IMAP protocol when setting up mail clients. 

I am a new student - when will my email account be created?

Your StudentMail account is created within one working day after registration.

Will my student email address account remain available after I leave NUI Galway? 

No.  It is recommended that students approaching the end of their course do not use their NUI Galway email address as a contact address for applications for jobs, courses or further studies as the StudentMail account will cease to receive email once you are no longer a registered student at NUI Galway. 

When a student's status changes in the University Students Records System to indicate that they have left NUI Galway, then their student email account is disabled. In practice, the account remains available with limited functionality for a period of time. Details of this limited functionality are as follows:

  • Cannot login to the student account
  • Inability to send email
  • Your email account will continue to receive emails for a period of time after disablement.

IMPORTANT: Your student email account is subject to cleardown once you are no longer registered as a student at NUI Galway and the limited functionality listed above will cease without notice. 

 Why did my email account lock?

The lockout policies for student email accounts are as follows:

  • After 10 unsuccessful sign-in attempts with an incorrect password, you will have to solve a CAPTCHA as part of the sign-in process.
  • After another 10 unsuccessful sign-in attempts with an incorrect password and after you correctly solved the CAPTCHA, you'll be locked out for 15 minutes.
  • Additional sign-in attempts with an incorrect password results in an exponential increase in the lockout time period.

Can I have a secondary email address on my student account?

A secondary address is where email sent to another address is also routed to your mailbox. It is not possible to setup a secondary address for your student email account. 

Can I edit my display name in the Student Global Address List? 

No. It is not possible to edit the way your name is displayed in the Student Global Address List. The student name appears displayed "Surname, Firstname" as listed at registration.

What other services are included in my student email account?

Additional services include:

  •  Access to, and the ability to download, Office 365 web applications. These applications (including Outlook, Word, Powerpoint, etc) may be downloaded a total of five times at your discretion.  
  • The ability to create, edit and read documents online. 
  • Access to file storage and sharing. You will use Microsoft SharePoint Online ( SkyDrive Pro) for managing and sharing files. 

What are the keyboard shortcuts for student email?

StudentMail keyboard shortcuts are available online.

What is my mail quota?  

The quota for student email is 50 GB. When you have reached a usage level of 49 GB, you will receive a warning indicating that your storage capacity is almost full. When the mailbox reaches 49.75 GB, you will no longer be able to send messages. When the mailbox reaches 50 GB, you will no longer be able to receive messages.

How can I view the mailbox size (quota used)? 

You can check how much quota is remaining on your account from your mailbox. When viewing your inbox, click Mail in the mail navigation pane and hover over to your name at the top of the Mail folder list. A window appears that shows the current space used in your mailbox and your mailbox limits.

Can email accidentally deleted from my mailbox be recovered?

Deleted emails are moved to the Deleted Items folder and remain in that folder until they are either individually deleted or the Deleted Items folder is emptied. If mail is then deleted from the Deleted Items folder, it cannot be restored. 

The student may use email client software such as Microsoft Outlook to keep data backed up for individual archival and data recovery purposes.

Can students search their email?

Yes.  Instructions to search email can be found here.

How can I verify that my message was sent? 

You can add a Delivery and/or Read receipt to your message before it is sent. You can also use the Delivery Reports Tab to Get Delivery Information About Messages.

Can I create a distribution group in the Student Global Address List? 

No. Distribution groups which appear in the Student Global Address List (GAL) are referred to as Public Groups. Students cannot create Public Groups in using their student email. Note that you can create a Distibution list in your own email contacts to send the same message to multiple contacts without having to enter each contact separately in the message.

Can I use an Apple Mac to access my email? 

Yes, Macintosh users can access StudentMail using Office 2016 for Mac.

Where can I find details of the incoming and outgoing email servers for the student email service? 

It is recommended that you choose the IMAP protocol when setting up mail clients. The incoming IMAP server is outlook.com .

 Can I access my student email account by using Outlook Mobile Access or Wireless Application Protocol (WAP)? 

No. Student email accounts do not support Outlook Mobile Access or WAP. Student email accounts support Exchange ActiveSync, POP, and IMAP to access and synchronize a mailbox with a mobile device. There are third-party applications that add Exchange ActiveSync, POP, or IMAP capabilities to mobile devices that don't natively support them. 
Note: Information Solutions and Services recommends that you choose the IMAP protocol where possible.

Will I receive advertising on my email account? 

While you are a currently registered student, banner ads for third-party products and services will not appear on the web interface for your StudentMail account. Microsoft does reserve the right to display information about Microsoft products and services, but, of course, recognises the need to do so in a manner that is tasteful and not overbearing. For example, Microsoft may opt to show tips and tricks to enhance usage of Windows Live services or occasionally display information about special Microsoft offers for students. 

For all other Microsoft services (e.g. SkyDrive, Live Messenger) you will see advertisements that are age appropriate. 

I have a question that wasn't answered here - where can I ask it?

If you are having trouble logging in to your studen email, please contact the Service Desk. You can also get help by logging to your  Student Email, choosing the “?” icon in the right hand pane and clicking “Help".

Student email help

For further information on your student email or any other queries, you can check the Microsoft Community or raise a support call with Microsoft .

How to create a rule to forward messages in OWA

Disclaimer: Please note upon setting up a rule it is would be best practice to continuing checking the mailbox on which the rule has been set up to ensure continuity. For examples, Microsoft may push updates which may effect the integrity of any rule set up. We would advise as best practice to continue logging in to the mailbox on which the forward rule has been established to ensure all mail relevant to you is being received.

 Visit the Microsoft website here for more information

How to create a forward rule in Outlook

Disclaimer: Please note upon setting up a rule it is would be best practice to continuing checking the mailbox on which the rule has been set up to ensure continuity. For examples, Microsoft may push updates which may effect the integrity of any rule set up. We would advise as best practice to continue logging in to the mailbox on which the forward rule has been established to ensure all mail relevant to you is being received

Visit the Microsoft website here for more information

How to create a forward rule in Outlook for Mac 2011

Disclaimer: Please note upon setting up a rule it is would be best practice to continuing checking the mailbox on which the rule has been set up to ensure continuity. For example, Microsoft may push updates which may effect the integrity of any rule set up. We would advise as best practice to continue logging in to the mailbox on which the forward rule has been established to ensure all mail relevant to you is being received.

See the Microsoft website here for more information

 

How to Create a Rule to Forward Messages in OWA

Disclaimer: Please note upon setting up a rule it is would be best practice to continuing checking the mailbox on which the rule has been set up to ensure continuity. For examples, Microsoft may push updates which may effect the integrity of any rule set up. We would advise as best practice to continue logging in to the mailbox on which the forward rule has been established to ensure all mail relevant to you is being received.

Visit the Microsoft website here for more information