Known Issues


You've Tried to Sign in Too Many Times

You've tried to sign in too many times with an incorrect email address or password. To resolve this issue, use one of the following methods:

  1. Wait 15 minutes, and then try again.
  2. If you do not know your email address, go to: CASS
  3. If you do not know your password, contact the Service Desk and request a password reset.
  4. If you are signing in by using an incorrect password on a mobile device, update your password to the correct password on the mobile device. 


The URL HTTP://studentmail.nuigalway.ie/ does not bring me to the Office 365 Login Page.

  1. Clear your browser’s cache
  2. Restart browser
  3. Now go to studentmail.nuigalway.ie and login using your email address and password.


Using Firefox the send button Disappears

Workaround - Full screen Firefox ( Windows press F11 key / MAC press F key) when you need to send an email, and the send button will display - Office 365 Forums