Staff connecting a Windows device to the campus network

  1. For newly purchased Dell PCs do not power on until you have been contacted by an ISS technician
  2. Log on to the Service Desk Ticketing System and create a ticket under the following category. Ticket CategoryPlease provide all the requested information, click  here  for instructions to help you find the required information.
  3. ‌If you are replacing your desktop or laptop and require a temporary folder on a central drive to transfer your data from your old device to new device please indicate this on form
  4. ISS will advise you of the location / folder name for transfer of data
    (please note this is only a temporary share and the contents will be deleted after two weeks)
  5. An ISS technician will contact you to schedule a day/time to remotely configure your new device to the Campus Network. The remote configuration process will take approximately 30mins
  6. Prior to this appointment you will need to un-box and setup your new PC / setup your new Laptop, ( do not power on your PC until instructed to do so by the ISS technician)
  7. Please note that all University owned laptops must be encrypted. This encryption process will be carried out by ISS as part of the above ticket. If you already have a laptop and need to have it encrypted, please raise a ServiceDesk ticket under the category: 

Staff connecting an Apple Mac device to the campus network

  1. Log on to the Service Desk Ticketing System and create a ticket under the following category.Ticket CategoryPlease provide all the requested information,  click here for instructions to help you find the required information.
  2. An ISS technican will contact you to confirm your connection. At this point you can schedule installation with the supplier.

Postgraduates connecting devices to the campus network

  1. If you wish to connect your personal laptop to the campus network you must ensure your laptop meets the following
    requirements:
    1. Windows laptops must have a professional version of Windows installed. How to check what version of Windows is installed on your device.
    2. If you are given a desktop and wish to connect it to the campus network please ensure the device meets ISS minimum requirements for connection to the network. Please check if the desktop has been previously connected to the network, if it has please log a ticket under the category Device Move
  2. Log on to the Service Desk Ticketing System and create a ticket under the following category.Ticket Category Please provide all the requested information, click here for Instructions to help you find the required information.
  3. An ISS technician will contact you to schedule a day/time to remotely configure your new device to the Campus Network. The remote configuration process will take approximately 30mins
    Please note all devices must authenticate to UDS

Process for moving devices on the campus network

  1. If you are moving a device from one network point to another, Log on to the Service Desk Ticketing System and create a ticket under the following category.      Device Move- ticketing system Please provide all the requested information, click  here  for instructions to help you find the required information.
  2. On submission of thea ticket an ISS technician will contact you to schedule a day/time to connect your device to the new wall box.
  3. Prior to this appointment you will need to move and setup your device