Information Solutions and Services Support for Computers Purchased Outside of the NUIG Central Procurement Contract

IT equipment intended for use on the NUI Galway network must be purchased under the central procurement contract.

Information Solutions and Services will only provide data recovery* support for University owned computers acquired outside this contract.  Such computers will need to meet the following criteria:

ISS does not provide support for privately owned laptops. 

In cases where a Windows PC or Macintosh specification other than that available under the NUI Galway Procurement Contract is required, such purchases can be made only in these circumstances:

  • Prospective purchases should be discussed in advance with Information Solutions and Services. Please contact the Service Desk to discuss your requirements, giving as much information as possible on the intended model and specification.
  • Business/Enterprise class products are purchased not consumer/home use models 
  • The purchase is made from a NUI Galway contracted supplier Dell, Screenway or Compu B
  • The purchase is made through the supplier’s NUI Galway account manager
  • A minimum 5 year next business day on-site warranty is purchased for the computer
  • Computers purchased off-contract will not have NUI Galway standard Operating System and software build pre-installed.  It will be the purchasers own responsibility to install any required Operating System and software.

*Data recovery on all University owned machines is done on a best efforts basis.  Data backup is the responsibility of the user