FAQ

How to RDP to server using Local Machine account?

Servers which are not authenticated to the UDS domain will require you to login with a local account. All DMZ servers will require login with a local machine account.
NB: The server you are connecting to must have Network Level Authentication (NLA) disabled. See screenshot below for Windows 10 Operating System.  Option (No. 3 pointer below) must be unticked.

NLA needs to be unticked

  1. Contact server Administrator to get local credentials
  2. Connect to myfiles.nuigalway.ie and click on link to server



  3. When prompted for authentication credentials use local machine account as illustrated in the form below.

The password for RDP does not work. What should I do?

Avoid the characters " , £ , @ , ~ , # in domain account passwords. There is a limitation with keyboard mappings on the current version of software which results in incorrect keyboard mapping over the RDP session for these characters.

The following workaround is available if these characters are required.

  • Install the US keyboard mapping on the laptop you are using to connect to myfiles.nuigalway.ie. The link below illustrates the instructions to do this on windows 10

https://support.microsoft.com/en-us/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences

  • Switch to US language on the laptop you are using to connect. In windows 10, this can be achieved by clicking on “ENG” on taskbar or pressing windows key + SPACE.

  • It is then possible to use these characters on the remote RDP session
  • You can switch back and forth between Irish and US keyboard without disconnecting from VPN or RDP sessions

How to use the Full Screen Mode?

Some users may encounter an issue when using the VPN through a browser, where the PC they are remoting to does not display in the full screen format and can be difficult to see:

VPN Session Full Screen Before

Solution:

  1. Change browsers (for example use chrome instead of IE) or
  2. After logging into myfiles.nuigalway.ie and before clicking the IP address to remote to your PC press F11. This will put the browser into full screen mode. To reverse this after your VPN session simply press F11 again.

VPN Session Full Screen After

How to Request Access to SSL VPN?

Log a ticket using the Service Desk Ticketing System

  1. Log the ticket under Wifi & Network > Remote Access > VPN >new request
  2. Give the following information:

(i) IP address of your PC or the system or service you wish to access off-campus.

To find your IP address on a windows      To find your IP address on a MAC

(ii) MAC address of your PC or the system or service you wish to access off-campus.

To find your MAC address on windows and MAC devices

(iii) Access method required (SSH/ RDP / Other)
      (iv)The name of the staff member requiring the access.

      (v) Email address of the staff member.

      (vi) NUI Galway Staff ID

      (vii) Operating system of the off- campus devices that will be used to access the resources.

4.   Ensure that your PC/laptop meet ISS security requirements to allow the VPN service to be installed on your computer.

How to find the IP Address of your machine?

To find your IP address on a windows      To find your IP address on a MAC

If you encounter any problems using the VPN service, follow these steps

a)      Check your internet connection is working.

b)      If you have received a fixed IP for the PC you wish to remote to, please ensure it has the correct IP address (see above on how to find your IP).

c)       Check remote access is enabled on the PC you are attempting to remote to.

d)      Check the domain firewall is off on the PC you are attempting to remote to.

e)      Check Firewall settings, if you are in a location and are unable to connect using your VPN connection you may need to contact the local network administrator in the location to advise whether you are able to use the connection behind their firewall. In order for your VPN connection to work you need port 443 enabled outbound to myfiles.nuigalway.ie.

If you continue to have issues please contact the Service Desk in the first instance by logging a ticket using the Service Desk Ticketing System.

How do I access internal devices using a VPN Client?

For complex remote access requirements it may be necessary to use a software VPN client. The software client carries a higher administration and configuration overhead so the suitability of SSLVPN for the specific remote access requirements should be examined before requesting the software client.

How do I request the Pulse Secure VPN Client

To request the Client please open a ticket on the Service Desk Ticketing System and include the reason you require the Client rather than the standard SSLVPN connection.

Installing the Pulse Secure VPN Client

  1. Connect to myfiles.nuigalway.ie.  The instructions below are based on the use of Chrome Web Browser on a Windows 10 device.  Other combinations will follow a similar process with slightly different screen messages.



  2. Sign in using your Campus Account Username and Campus Account Password and choose the correct realm - Staff, Student or 3rd Party.
  3. Once logged in, scroll to section "Client Application Sessions" at bottom of configured options and click Start.

    Pulse Secure Start
  4. Download the application launcher if it has not been previously downloaded.

    Pulse Application Launch
  5. Launch the application MSI and follow the instructions from the browser. 

    Launch MSI file
  6. The process will work through a number of component installs such as below which you should allow.

    Pulse Allow to run

  7. When the install has finished a PulseSecure icon will be added to the taskbar and the connection will automatically start.

    Pulse connected icon
  8. You may log out of the VPN connection via the client itself by right clicking on the icon, selecting disconnect or via the Web Browser.

Using the Pulse Secure VPN Client

  1.  Open the Hidden icons on the bottom ribbon.

    Pulse No Active Connection

  2. Right click on the PulseSecure icon and select NUIGalway Pulse to connect.

    Pulse Connect to NUIG Pulse VPN
  3. Click Proceed and sign in using your Campus Account Username and Campus Account Password and choose the correct realm - Staff, Student or 3rd Party.
  4. Client will connect.
  5. To check status, right click icon, select Open Pulse Secure to view interface below.

    Pulse Connection Confirmation
  6. Disconnect VPN connection by clicking on Disconnect button.

Install on Linux

ISS provide support for Linux versions on a best effort basis only. The step by step instructions included here were compiled with the assistance of NUIGalway’s support partner and individual Linux users within the University.

The following Linux versions are currently supported by the PulseSecure.

  • Ubuntu 18.04, 64 bit
  • Ubuntu 17.10,64 bit
  • Ubuntu 16.04.04, 64 bitand 32 bit
  • Debian 9.4, 64 bit and 32 bit
  • Cent OS 7.4, 64 bit
  • RHEL 7.4,64 bit
  • Fedora 27, 64 bit and 32 bit

It may be possible to install the client on other versions of Linux and the following step by step instructions include steps for supported and unsupported client. These instructions covers installation on Ubuntu19.04 which is an unsupported client from the perspective of PulseSecure.

On a supported version of Linux, download the client, install it, install dependencies (step 4), and jump straight to the step 9

  1. Download the version for your Linux Distribution (you may be asked to login to your Office 365 account to access these links):

    32 bit CentOS\RHEL - Click Here 

    32 bit Unbuntu\Debian - Cick Here
    64 bit CentOS\RHEL - Click Here    
    64 bit Unbuntu\Debian   - Click Here

    The below parts will require to switch to root either using the sudo su - or su -.

  1.  Install the client:

    sudo dpkg -i ps-pulse-linux-9.1r2.0-b69-ubuntu-debian-64-bit-installer.deb
  1. Edit the hardcoded Ubuntu versions to add support for 19.04:

    sudo cd /usr/local/pulse/
    sudo sed -i "s/UBUNTU_VER\ \=\ 18\ \]/& \|\|\ [\ \$UBUNTU_VER\ \=\ 19 \]/" PulseClient_x86_64.sh
  1. Install missing dependencies for the Pulse Client (there will be some errors that we fix later):

    sudo cd /usr/local/pulse/
    ./PulseClient_x86_64.sh install_dependency_packages
  1. Create extra folders for missing dependencies:

    cd /usr/local/pulse/
    mkdir /usr/local/pulse/extra
    mkdir /usr/local/pulse/debs
  1. Download missing/old libraries:cd /usr/local/pulse/debs

    wget http://archive.ubuntu.com/ubuntu/pool/main/i/icu/libicu60_60.2-3ubuntu3_amd64.deb
    wget http://archive.ubuntu.com/ubuntu/pool/universe/w/webkitgtk/libjavascriptcoregtk-1.0-0_2.4.11-4_amd64.deb
    wget http://archive.ubuntu.com/ubuntu/pool/universe/w/webkitgtk/libwebkitgtk-1.0-0_2.4.11-4_amd64.deb
  1. Extract the downloaded deb packages, don’t install them:

    cd /usr/local/pulse/extra
    dpkg -x /usr/local/pulse/debs/libicu60_60.2-3ubuntu3_amd64.deb .
    dpkg -x /usr/local/pulse/debs/libjavascriptcoregtk-1.0-0_2.4.11-4_amd64.deb .dpkg -x /usr/local/pulse/debs/libwebkitgtk-1.0-0_2.4.11-4_amd64.deb .
  2. Edit the Pulse Client shortcut (I use vim editor, but nano, emacs, etc. can be used):

    vim /usr/share/applications/pulseUi.desktop
    Change the Exec= to Exec=/usr/bin/env
    LD_LIBRARY_PATH=/usr/local/pulse/extra/usr/lib/x86_64-linux-gnu:$LD_LIBRARY_PATH /usr/local/pulse/pulseUi
  3. Download the CA certificate, open Downloads folder and right click -> Open in terminal:

    sudo cp DigiCertCA.crt /usr/local/share/ca-certificates/
    sudo update-ca-certificates
    Updating certificates in /etc/ssl/certs...
    1 added, 0 removed; done.
    Running hooks in /etc/ca-certificates/update.d...
    done.
  4. Reboot your PC
  5. Launch the Pulse Client UI from the Ubuntu Search utility

    Pulse Linux Connection
  6. Add a new connection and save.

    Name:  NUI Galway
    URL: https://pulse.nuigalway.ie

    Adding Linux Connection
  7. Now you should be able to connect to the VPN.

    Pre Sign-in to VPN


    Linux Pulse Connected

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