Troubleshooting Tips if unable to view Network Drive Mapping

A user may experience an issue where a network drive (Q:, M: or N:) is not visible in My Computer i.e. the network drive mapping does not work. This can occur for a number of reasons e.g. the user may have inadvertently disconnected the network drive or the mapping may not have run correctly during the login process. 

Instructions for staff to access the M: or N: or Q: drive from their desktop computer .

 You must have the appropriate access permission to the network drive (M: or  N:) in order to view the contents. 

If you could not see the network drive previously, contact the Service Desk providing your staff ID number, department, specify M: or N: drive and the folder name in order to confirm that your account has the necessary rights to the network drive.

If you could see the M: or N: network drive previously, carry out the steps outlined below.

  1. You must be logged in to the computer using your UDS account credential – the username format at login is 7 digits followed by s (based on your staff/payroll number) 

  2. Click Start, and then click Run 

  3. In the Run dialog box, type cmd and then click OK 

  4. A new DOS window appears. 
    Type net use X: \\\staffshare 
    Press Enter and then press Enter (or the Return key) 
    Important: X = the drive to which you wish to connect i.e. replace X with M: or N: as appropriate). 
    Please note that there is a space between X: and the two backslashes 

  5. The required network drive letter will appear on a new line. 
    Open My Computer (Windows Explorer) to view the drive contents. 

  6. If an error message is received, please note details of the message and contact the Service Desk