If you have responded to an email or clicked on any of the links and provided login details or any other personal details, follow the steps below as soon as possible.

If you have given out your Campus Account Credentials 

  • Change your password immediately through CASS

  • Contact the Service Desk and report the phishing/Spam email

  • Log on to your email account and check the rules. If there is a rule to move all messages as they arrive into Deleted Items, delete the rule.  
    It is common for compromised accounts to have this rule added as a result of a spam attack making the user think that they are getting no mail. This is done to delay the time that the user will check their account and notice that their account was hacked. 
  • Create a new rule to move bounced SPAM to the deleted items folder. This might be based on the subject line.

A large number of outbound SPAM emails can sometimes lead to nuigalway.ie emails being blacklisted, depending on the extent of the volume of SPAM. If your account becomes locked due to it be being hacked ISS will follow up with individuals to help them regain access. 
ISS will follow up with individual service providers to get the block removed.  It can take up to 24 hours for external service providers to remove the block on nuigalway.ie emails 

If you have given out your Bank Account Details 

Contact your bank directly. Do not follow the link in the fraudulent email message

  • Call the bank’s hot line, usually printed on the back of your bank card, and report the incident
  • Routinely review your bank and credit card statements monthly for unexplained charges or inquiries that you didn't initiate.