Out of Scope Services


System Administration 

Maintenance and operation of the virtual server OS and any installed applications is the sole responsibility of the customer. 
The customer may avail of the optional 24x7 OS Monitoring and Maintenance Service. This service is available for Windows servers only. The scope of this optional service is clearly defined and are available in the Virtual Server and Storage Provisioning Service Level Agreement.

Security 

Information Solutions and Services is responsible for the availability of underlying physical infrastructure on which the virtual server and storage systems are resident, however, Information Solutions and Services is not responsible for the integrity, availability and accessibility of server application or data resident on customer supported virtual server and associated storage. Information Solutions and Services is not responsible for operating system or anti-virus updates and patches, unless the customer avails of the optional 24x7 OS Monitoring and Maintenance Service.

Databases 

Internal databases maybe installed at any time by the customer according to application requirements, but this intention needs to be specified during setup so that server resources are allocated correctly. Application access to external databases (databases not embedded with Virtual Server) is not supported at this time.

Licensing and procurement

  • Operating system or application software procurement, evaluation, testing and installation (other than base OS install)
  • Application software licensing
  • Assistance or training in the usage of the operating system or installed applications.

Information on Microsoft Software Licensing for NUI, Galway

University Support for Software License Costs policy

Software Request Form

Virtual Server and Storage Provisioning Overview