Support Services


Hardware Monitoring

Information Solutions and Services will only monitor virtual hardware server status events on production servers. Test servers will not be monitored by Information Solutions and Services. To enable monitoring on a production server, open a ticket with the Service Desk. This level of monitoring is provided as standard.

Storage Provisioning 

Storage can be added to an existing virtual server already attached to the SAN. The space will be made available and left un-configured to the operating system. Instructions on how to configure the additional disk space is included in the End User Pack. Configuration of this additional space is the responsibility of the Customer.  To request additional storage, open a ticket with the Service Desk.

Data Backup 

Each virtual machine is backed up on a weekly basis. The retention policy is currently two copies.  

Tivoli Storage Manager (TSM) client software is installed on each virtual server by default and is configured to talk to the NUI Galway backup environment. This client allows for ad-hoc or scheduled backups of specific files and directories on your server. Backups of this kind are not enabled by default. If such file/directory type backups are required in addition to the DR provisions built into the infrastructure, please contact the Service Desk.

Status reporting 

Standard System reports (Uptime of Server) can be provided by Information Solutions and Services operation team on request. Reports are only provided for production servers.

Anti-virus 

Anti-virus EPO agent and McAfee is installed on all Windows Servers. All directories and files are scanned by default.

Firewall Ports 

The following diagram shows the open ports for virtual servers hosted on the DMZ. If you require additional ports to be open, raise a Service Request ticket.

Firewall

Out of Scope Services

Virtual Server and Storage Provisioning Overview