Frequently Asked Questions

For CURRENT International Students on campus and NUI Galway students studying abroad

My studies are being affected because of the virus. Will I be supported in finding alternative opportunities to attain the necessary credits to complete the year?

NUI Galway supports both international students and NUI Galway students who return to their home countries due to the Covid-19 pandemic.

International students registered at NUI Galway for Semester 2 are being supported to access alternative routes to complete their studies and requisite assessments. Teaching is being / has been delivered online and exams/assessments will take place remotely. You can find more details here.  

NUI Galway students who have returned home from studies or placements overseas due to the pandemic: NUI Galway will be fully supportive of you as you work to secure your credits for the semester.  In the case of students attending universities abroad, we have seen that many of our partner institutions have put arrangements in place for the online delivery of learning materials.  If you haven’t already been notified of this, please make contact with your coordinator in your host university to find out whether such arrangements are available.  Where materials/assessments are provided online, it would be expected that you would avail of them and complete any online coursework assigned to you.  If this presents a problem, or if no materials are available online, please do contact your academic coordinator at NUI Galway.  In the case of students on traineeships, please liaise with the relevant Placement Officer at NUI Galway.

International Student Welfare

If you have concerns and questions about COVID-19 or other aspects of this situation then please contact the International Affairs Office where staff are available to help you. You can e-mail reception using international@nuigalway.ie or Louise Kelly, International Student Officer using louise.kelly@nuigalway.ie

Alternatively, during office hours you can call the International Affairs Office reception on 091 495277 or Louise Kelly on 091 493581

If you need urgent assistance you can call the 24/7 assistance line 086 8576152

If you remain in Galway and have health concerns or urgent/emergency medical issues – the Student Health Unit can be contacted for phone advice on week days between 9.00am-1.00pm and 2.00-5.00pm, please call either: 091-434337 or 083-3250034. If you are unable to get through on either phone line, please email healthunit@nuigalway.ie to arrange a call back.

If you do have any ongoing health needs/underlying medical conditions that either require regular medical care, or put you in a higher risk category in relation to Covid-19 then you should consider returning home if it is safe to do so.

Visiting, Placement and Erasmus Students

For visiting students, if you decide to return to your home country, we will support you to do this. You will be supported to access alternative routes to complete your studies for the three remaining weeks of term and any requisite assessments.

If you do decide to do this, please let us know by contacting the Erasmus/Study Abroad/College contact as appropriate. For further advice on alternative routes to study and assessment, please contact the relevant College.

If you are not already in touch with your lecturers about continued coursework and assessment, please contact the relevant College administration office for further guidance. College of Arts, Social Sciences and Celtic Studies: caroline.kennedy@nuigalway.ie College of Business, Public Policy and Law: padraic.deburca@nuigalway.ie College of Medicine, Nursing and Health Sciences:martina.nichulain@nuigalway.ie College of Science and Engineering: killian.dooley@nuigalway.ie (Science); nora.murphy@nuigalway.ie (Engineering)

If you have any non-academic questions relating to your Erasmus or Study Abroad placement you can use the following e-mail contacts incomingerasmus@nuigalway.ie outgoingerasmus@nuigalway.ie studyabroad@nuigalway.ie

I have a received a notice (19 March) from NUI Galway campus accommodation to return home if it possible and safe to do so. What if I need to stay?

If is it not possible to return home, we ask you to e-mail Susan.clancy@nuigalway.ie or call 091-527112 and we will make arrangements for you to continue residing in campus accommodation. It may be necessary to move room/accommodation block.

Refunds (if you do vacate)
We will be refunding the remainder of the academic term accommodation fee from the date of Monday March  16th for students who vacate. Deposits and utility pre-payment, less final bills will also be refunded. We will deal with refunds as quickly as possible bearing in mind that our immediate priority is to respond to this national emergency call. To help us process refunds, can you please ensure that we have your correct bank account details on your student portal: https://corribvillage.securedaccommodationnow.com/student/.

My studies are being affected because of the virus. Will I be supported in finding alternative opportunities to attain the necessary credits to complete the year?

NUI Galway will support international students if they, or their home institution, would prefer for them to return to their home country for reasons of realistic concern about COVID-19. Similarly, NUI Galway students are not asked to remain on studies abroad if they would prefer, for reasons of realistic concern, to leave the university they are in and return to the NUI Galway campus.

The University, its Colleges and Schools have undertaken to work with students to ensure alternative opportunities are given to them to attain the credits required to complete the academic year. Please note the last day of teaching is 3rd April which narrows the amount of coursework in question.  It may not be clear at this time what exactly the alternatives will be (there may be complexities around the particular requirements of each student’s individual pathway) but our academic colleagues are working on it and poised to address and support individual cases as they arise. The usual comprehensive NUI Galway non-academic supports would remain available for issues which might arise particular to this unusual circumstance.

If you are not already in touch with your lecturers with respect to continued coursework and assessment, please contact the relevant College administration office for further guidance.

College of Arts, Social Sciences and Celtic Studies: caroline.kennedy@nuigalway.ie

College of Business, Public Policy and Law: padraic.deburca@nuigalway.ie

College of Medicine, Nursing and Health Sciences: Martina.NíChúlain@nuigalway.ie

College of Science and Engineering: killian.dooley@nuigalway.ie (Science); nora.murphy@nuigalway.ie (Engineering)

The usual comprehensive NUI Galway non-academic supports remain available from the International Offices for issues which might arise particular to this unusual circumstance.

I have incurred additional expenses as a result of leaving my place of study prematurely. Are there any routes to assistance? 

In instances of, for example, pre-paid accommodation/meal plans, if financial assistance is to be examined there should be proven attempts at exploring refunds etc. with the third parties concerned. In particular, students must consult firstly with their host institution and insurance policies.

If, after exploring these options, a financial hardship remains, a case can be brought to Student Services for consideration.

For support from the Financial Aid Fund (Emergency / Hardship) email una.mcdermott@nuigalway.ie

I have accommodation concerns related to change of circumstance around Covid-19? Can I get advice?

Please see these FAQs for students under our Alert pages.

We are in contact with all of our students who are abroad.  Particular attention is being paid to those in areas that are affected or those becoming affected.

Where the DFA have advised against travel and we have recalled students to Ireland the University will consider any financial hardship cases which may present. Where individual students have elected to take precautionary action or to act independently of University advice and where hardship has arisen, eligibility under the Student Assistance Fund may apply. 

In instances of, for example, pre-paid accommodation/meal plans, if financial assistance is to be examined there should be proven attempts at exploring refunds etc. with the third parties concerned. In particular, students must consult firstly with their host institution.

Questions around academic support are addressed in other FAQs.

Third Level Graduate Permission Scheme (TLGPS):

The Third Level Graduate Scheme enables non-EEA third level graduates to remain in Ireland for period of time after they have graduated from their respective course. During this period of time they can seek employment and work in Ireland without an employment permit.  Entry to the scheme is facilitated by application and the start of the scheme is based on the official receipt of exam results. For a full explanation of the scheme and requirements, please visit the INIS website .

The Departments of Justice and Equality and Education and Skills have recently held discussions on the operation of the Third Level Graduate Permission Scheme (TLGPS) and have agreed the following:
 
1.  On a once-off basis, students who were residing in Ireland and attending Irish Institutions, but who returned home due to COVID-19 and completed their studies and exams online abroad, but who will receive their award from the Irish Institution will be entitled to avail of the programme and also allowed apply from overseas.
 
2.  On a once-off basis those students who are due to start their studies in an Irish Institution in September, but because of COVID-19 will have to complete the first semester online and who will complete their studies in Ireland will also be allowed avail of the programme.
 
The above 2 points are strictly one off arrangements as a result of the COVID-19 pandemic and subject to the usual criteria of the programme.   
 
3. Those students who intend to study for the full year online with an Irish Institution will not be allowed avail of the programme.

 Visit the INIS website for more information.

I am an international student at NUI Galway and would like to speak to someone about my concerns/questions around Covid-19:

International students, including visiting semester students, can contact Louise Kelly, International Student Officer, on louise.kelly@nuigalway.ie, 091 493581, or if urgent on the 24/7 assistance line 086 8576152.

I am not feeling reassured. What else can I do?

Read advice from the HSE on our Alerts page or on www.hse.ie to establish the risk.

If you are a member of staff, you can discuss your concerns with your manager.

If you are a researcher or visitor, you can discuss your concerns with your contact person.

If you are a student, you can discuss your concerns with your study advisor or another contact person at your home and/or host university.

If you are still concerned about your health based on the HSE advice, phone your GP for advice. Student Health Unit T: 091 492604; Emergency Medical Number: 087-2623997.

I don't have a doctor in Ireland or in my host country? Who should I contact?

If in Galway, you can contact the NUI Galway Student Health Unit T: 091 492604; Emergency Medical Number: 087-2623997. If abroad, you can contact the equivalent unit in your host institution. If this contact is not easily accessible, seek the advice of your coordinator there.

As of Monday 9th March 2020, the Student Health Unit walk-in service has been suspended, and we are now operating under a strict PRIOR APPOINTMENT ONLY service. To avail of an appointment, students can phone: 091-494337.

If students are unable to get through on the above phoneline, they can send an email to arrange a call back to: healthunit@nuigalway.ie

What policy is NUI Galway following in response to the evolving Coronavirus outbreak?

Our top priority is the health and safety of our students and staff, and our collective welfare as a university community.

The University is continuing to monitor the situation and plan for any interruptions to University services. Our advice is updated based on the latest information from the Health Service Executive and Department of Foreign Affairs. A sub-group of the University Management Team is meeting regularly to assess our community’s needs and to provide up-to-date information and advice to ensure minimal impact to our students and staff.

The latest information and advice is given here: www.nuigalway.ie/alert

Hand hygiene

  • Good hand hygiene can greatly help reduce the spread of germs. 
  • Hand sanitiser: The University has installed hand sanitiser units in buildings across campus, which dispense gel to help kill germs on your hands.
  • Hand washing: Our cleaners are carrying out additional checks on soap dispensers on campus and we encourage students and staff to wash their hands thoroughly and often. The HSE provides useful tips for good hand hygiene.

What measures are other Irish universities taking?

All Irish universities and higher-education institutions are aligning their measures closely with the expert advice issuing from the HSE and DFA, which means that all education institutions are taking equivalent measures in the same circumstances.

Social welfare payments and COVID-19: Are all students, including postgraduates and international students, who lose employment entitled to this payment? 

Yes. Those eligible will get payment for 6 weeks. Part-time workers who lose employment are also entitled to the payment. Workers who are on zero hour contracts are also entitled to receive this payment.

Full details and information is available online at Citizens Information.

I am a NUI Galway student who is due to go on exchange/placement for a semester/year to a host institution/organisation in 2020. Is this still possible?

Placements Starting June or July

The University continues to align with the advice of Irish Government departments in relation to the Covid-19 pandemic. As a consequence, regrettably, we have had to cancel all credit bearing and non-credit student overseas travel due to start this summer. If you were scheduled to start your placement overseas in June or July please contact your Placement Officer to discuss alternative start dates or remote working options if available. Further information is available on the Placement FAQ.

Exchange/Placements from September

We are making every effort to support you to participate in your exchange or placement from September. Please be aware that it may not be possible in all cases to offer you the full exchange or placement you are hoping for and that some aspects may be different to a normal year. Critical to the feasibility of your exchange or placement is an assessment of conditions here in Ireland and the safety of the host country you wish to travel to. If your exchange or placement does proceed, it may incorporate online components and it is most likely to be undertaken within a framework of social distancing and other social constraints.

We are monitoring the situation closely and propose to launch the application process for the Erasmus grant in late May or early June.  Please check our web pages for updates and further information on Erasmus study visits and traineeships

Given the uncertain future we all face, we advise you not to make any non-refundable financial commitment towards your planned experience abroad (e.g. flight booking, accommodation deposit) at this time.

Despite our collective hopes and efforts, it is possible that some or all exchanges or placements may not take place. Our staff in Schools and disciplines are working on confirming contingencies and alternatives if this is the case.

 For more information, you can also visit NUI Galway Alert.

Covid 19

Downloads

  • Undergraduate Prospectus 2020

    Undergraduate Prospectus 2020 PDF (18.4 MB)

  • Postgraduate Prospectus 2020

    Postgraduate Prospectus 2020 PDF (20.6 MB)

  • Pre-Arrival Information

    Pre-Arrival Information PDF (16 MB)