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Student Services Accommodation Office

Statement of Service Level for Students

What we offer:

An up-to-date online register of accommodationAdvice on accommodation suitability

Advice on tenant rights and responsibilities and referral to threshold

Landlord/Tenant dispute and mediation service

Advice and mediation service in the case inter-tenant dispute

Advice and support on any issues that are affecting you in your place of residence.

What can you expect from us

A courteous, personalised, confidential service

Desk Service from 9.45 am to 12.45 pm and 2.30 pm to 4.45 pm

Tel Service from 9.45 am to 12.45 pm and 2.30 pm to 4.45 pm

email service – we strive to reply to you within 24 hours

A personal consultation with a member of our staff by appointment if required

We do not provide legal advice or representation.

Feedback and Complaints

We welcome feedback and suggestions, and we facilitate complaints. Please complete our feedback/suggestion form so that we can improve our service to you our customers. You can email this to teresa.kellynuigalway.ie. If you have a complaint about our service please use the following form to do so.

Student Services
National University of Ireland, Galway, University Road, Galway, Ireland.
This page was last updated Tuesday, November 01, 2011