Student Services Central Office

Statement of Service Level for Students

What we offer:

• Information on Student Welfare Support Services provided by the University
• A personalised response to enquiries made by students, parents, members of University staff  and others in relation to welfare concerns of students with referral to relevant support service as appropriate.
• Information on and facilitation of Applications for the Student Assistance Fund
• Communication of decisions on applications for the Student Assistance Fund.

What can you expect from us

• A courteous, personalised, confidential service
• Desk Service from  9.45 am to 12.45 pm and  2.30 pm to 4.45 pm
• Tel. Service from 9.45 am to 12.45 pm and  2.30 pm to 4.45 pm
• email service – we strive to reply to you within 24 hours
• A personal private consultation, with a member of our staff, by appointment, if required
• Accurate, relevant information, including appropriate referral to specific support service/s where needed or thought necessary

Feedback

We welcome feedback and suggestions, and we facilitate complaints. Please complete our feedback/suggestion form so that we can improve our service to you our customers.  You can find the form here and drop into the Student Services Desk on the First Floor of Aras Ui Chathail or email to una.mcdermottnuigalway.ie

Complaints

If you are unhappy about the service provided or you feel your have not been treated courteously, please use the Complaint About Service Form available at the Student Services Office or on our Website here.

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