Helpdesk/ Report a Fault/ Service Requests

Helpdesk Enquiries

There are 2 ways to contact us: You can email us at buildingsandestates@universityofgalway.ie or call us on (091) 492134, extension 2134.

Report a Fault / Service Requests

Buildings and Estates use an online request management system (Pemac Assets) for fault reporting / managing maintenance requests. Contact your Buildings & Estates Liaison to log requests with us online.

What type of requests should I log on PEMAC Assets?

Carpentry
Electrical
Fire Prevention
Fit-out services
HVAC (Heating, Ventilation, Air Conditioning)
Landscape and Grounds Maintenance
Lift repairs
Painting
Pest Control
Plumbing
Security (keys and access)
Signage

For operational reasons cleaning, attendant services, transportation (moving of equipment/furniture), poster boards and WEEE waste requests are not logged on Pemac Assets. Send an email with details of your request to buildingsandestates@universityofgalway.ie

Outsourced Buildings

Services in some buildings are outsourced to contractors, please contact their helpdesk as follows:

Neylons

Biomedical Sciences – Facilities & Services
Email helpdesk@neylons.ie / copy noel.rodgers@universityofgalway.ie

Lambe Institute - Facilities & Services
Email helpdesk@neylons.ie / copy noel.rodgers@universityofgalway.ie

Lifecourse – Facilities & Services
Email helpdesk@neylons.ie / copy noel.rodgers@universityofgalway.ie

Human Biology – Facilities & Services
Email helpdesk@neylons.ie / copy noel.rodgers@universityofgalway.ie

CCMI – Top Floor Orbsen - Facilities & Services
Email helpdesk@neylons.ie / copy noel.rodgers@universityofgalway.ie

Role of Buildings & Estates Liaison

A Buildings & Estates Liaison is an individual (and usually a deputy) within an office/unit/discipline who acts as a liaison with Buildings & Estates with respect to the following:

Maintenance Requests: logging and following-up on maintenance requests, such as leaks, power outages, carpentry requests etc.
Point of contact for disseminating information from Buildings & Estates to University staff, particularly in the case of emergencies or shutdowns etc.
Space management data: helping Buildings & Estates in keeping our space information up-to-date, i.e. providing us with updated occupancy reports when requested, and notifying Buildings & Estates of any changes to occupancies etc.
Ensuring that Buildings & Estates Liaison contact information is kept up-to-date, so that in the case of an emergency, or of works to be carried out, Buildings & Estates can send communications to the right people.

View the Buildings & Estates Liaison list