Wi-Fi Troubleshooting

This article contains some tips on how to troubleshoot wireless network issues on your device. If you are having trouble connecting to eduroam, you may wish to try following the below steps before contacting us.

First things first...

Are you using the correct login credentials?

You should login to NUIGWiFi or eduroam using the following format:

  • Students: Login using [Student ID]@universityofgalway.ie. For example, 20123456@universityofgalway.ie
  • Staff: Login using [Campus Account User ID]@universityofgalway.ie. For example, 0123456s@universityofgalway.ie
  • External (E) and Temporary (T) Account Holders: Login using [Campus Account User ID]@universityofgalway.ie. For example, 2000123T@universityofgalway.ie.

Note: T Accounts are not supported on the eduroam service.

Device specific troubleshooting checklist

Select your Operating System below to view specific troubleshooting steps you should check if you are having connectivity issues: